Which OS (Operating System)? Windows 11
Which Framework laptop? AMD Ryzen 7840U
Just checking to see if anyone else is having this issue. The plex desktop app is crashing fairly constantly during video playback. It looks like it’s the AMD driver that’s crashing:
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x6511dace
Faulting module name: amdxx64.dll, version: 31.0.14080.10, time stamp: 0x64d40287
Exception code: 0xc0000005
Fault offset: 0x00000000000b185f
Faulting process id: 0x0x70A0
Faulting application start time: 0x0x1DA05B97A4C04E3
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0395726.inf_amd64_13f71a42c3726aa1\B394964\amdxx64.dll
Report Id: 75012735-3864-458e-9989-539abe24e0ed
Faulting package full name:
Faulting package-relative application ID:
I was wondering if it might have something to do with the driver version used in the framework driver bundle? Can I install an updated version to test without massively breaking things?
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I’m having the same issue on a brand new laptop with the same board.
Latest Framework driver bundle (10/24/23) and BIOS (3.03).
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x653a8198
Faulting module name: amdxx64.dll, version: 31.0.14080.3001, time stamp: 0x6513ab33
Exception code: 0xc0000005
Fault offset: 0x00000000000b185f
Faulting process id: 0x0x35C4
Faulting application start time: 0x0x1DA0E0E524CFBD0
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0396562.inf_amd64_e24a811a511ef237\B396426\amdxx64.dll
Report Id: 1a3f1cf1-4005-4f2c-9e54-5b4a1a66209c
Faulting package full name:
Faulting package-relative application ID:
Haven’t noticed issues with any other applications though I haven’t tried anything as graphically intensive. Plex works fine in the web browser.
Some users have indicated that the latest drivers from AMD’s site are able to provide better stability:
I had the same random reboots until I used the “AMD autodetect” driver tool.
GPU and the platform drivers got updated, I think everyone should install the AMD Updates after using the framework bundle!
I’ve also found that you can disable hardware decoding in Plex to stop the crashing. It’s not like decoding takes much CPU anyway.
Latest drivers directly from AMD resolved the issue for me.
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