Pre-order payment delay, how can I tell Framework?

Hello Framework community, I have not been able to find a simple contact us email address pertaining to payment concerns, so I have come to y’all.

How can I tell Framework that within the timeframe of the various 13 pro delays I’ve stumbled financially and won’t be able to gather the money I need for my pre-order, without collateral damage, until a few weeks later? I don’t want them to cancel my pre-order, or change the price due to not being able to currently pay. But I do not know how to reach them, I have a stable income and can afford it, it’s just that I had planned to pay for it, in cash, the original pre-order date, and in the time between then and now life happens.

Context: I am part of batch 8 of the framework 13 pro release. I have heard that batch 9 onwards the pre-order price for ram increased, thus am worried.

Just go to the FW homepage, and choose Support → Contact Support. You can (and should) contact them there.