Randomly shuts down

Community Support
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1

Does anyone else’s laptop just randomly shutdown.

In this case here’s a summary:

  • Black screen (almost like I ran out of battery - but I was plugged in)
  • Laptop didn’t restart, it stayed off
  • I had to press the power on button for it to restart (and could tell immediately that it was a hard reset)
  • I use 2 x 1080p screens plus my laptop screen (via a small HDMI / USB-C hub - not thunderbolt)
  • When I booted back up, I lost my left screen completely
  • Right screen showed duplicate of my laptop screen (normally my screens are set up as extensions)

Is there a way I can view a log to see what happened?

Laptop has not be shutdown properly for 3 days and in that time, either it goes into sleep mode automatically or I close the screen, unplug and then open the screen again.

Processor AMD Ryzen 7 7840U w/ Radeon 780M Graphics 3.30 GHz
Installed RAM 32.0 GB (31.3 GB usable)
Storage WD Black Swan SN770 1TB
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro for Workstations
Version 24H2
OS build 26100.4061
Experience Windows Feature Experience Pack 1000.26100.84.0

2

This is to help you help yourself… post details of OS, distro (if linux) and version. At the very least that will allow people to answer your question about “viewing a log”.

Information about your storage–SSD and RAM–might help people to make more targeted observations.

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