# Received a replacement Cover Kit, touchpad issues still exists **URL:** \ **Category:** Community Support\ **Created:** [May 27, 2022, 9:35am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017 "2022-05-27T09:35:40Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Framework\_user](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@Framework\_user](https://community.frame.work/u/Framework_user)\ **Post date:** [May 27, 2022, 9:35am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/1 "2022-05-27T09:35:40Z")
The issue im experiencing is inconsistent movement in the trackpad. ill use an example to describe it. I drag my finger from the right of the trackpad to the left, instead of the mouse moving in line with the direction of my finger, it arcs violently like a curve. When it starts to act up, mouse inputs start to fail, and nothing can resolve it besides time. I reached out to framework for support, and they acted quickly to replace the cover kit. Unfortunately it didn’t fix anything. I’m currently on Ubuntu, but the issue occurred on Windows 10 as well. If anyone has any advice, im all ears. Im thinking of just selling the laptop and coming back to Framework in a couple more years, no point to using a laptop if you cant use the mouse. ---
**Author:** ![Josh\_Cook](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Josh\_Cook](https://community.frame.work/u/Josh_Cook)\ **Post date:** [May 27, 2022, 10:49am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/2 "2022-05-27T10:49:24Z")
Are drivers installed correctly and is the BIOS up to date with 3.07? ---
**Author:** ![Framework\_user](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@Framework\_user](https://community.frame.work/u/Framework_user)\ **Post date:** [May 27, 2022, 2:00pm UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/3 "2022-05-27T14:00:45Z")
I would assume the bios and drivers installed correctly, yes. Are there any diagnostic tools i could use to verify if the installation was successful? ---
**Author:** ![A\_Fan](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@A\_Fan](https://community.frame.work/u/A_Fan)\ **Post date:** [May 27, 2022, 4:17pm UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/4 "2022-05-27T16:17:42Z")
> [@Framework\_user](#): > > Im thinking of just selling the laptop and coming back to Framework in a couple more years, no point to using a laptop if you cant use the mouse. The laptop as it stands is a time & productivity blackhole. If it’s not one thing, it’s another that will need you to work on. If you just need a laptop that works with minimal friction right out of the gate, then your mentioned next step will likely be wise. People seem to mix up the preference for repairability vs robust user experience. The laptop isn’t up to par on the latter, regardless of how repairable it is. ---
**Author:** ![A\_Fan](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@A\_Fan](https://community.frame.work/u/A_Fan)\ **Post date:** [May 27, 2022, 5:53pm UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/6 "2022-05-27T17:53:23Z")
> [@anon81945988](#): > > The problem with a statement like that sounds like that is a problem that applies to all Frameowrk laptops and I have no problems at all. Applies to the product maturity, no so much on a per unit basis. e.g. Consider you’re making two batches of 100 cupcakes. One batch resulted in 5 people finding egg shells in them. One batch resulted in 20 people finding egg shells in them. It doesn’t take a batch with 100 people finding egg shells in them before seeing there’s a problem. Next bit of complexity: Not only egg shells, but maybe other issues such as under baked cupcakes, hair in the cupcakes, under-filled cupcakes…scattered across the 100-cupcake batch. > [@anon81945988](#): > > OK I don’t play games but **I am fussy.** Are you really though? Take a photo of your left and right expansion cards area. You’ll see not all the edges / gaps are uniformed in sizes. Take a photo of the expansion card release buttons, you’ll see that they don’t look identical in the fitting / hole. Take a photo of the speaker grill, you’ll see that some of the holes are a bit off, not evenly spaced. ---
**Author:** ![A\_Fan](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@A\_Fan](https://community.frame.work/u/A_Fan)\ **Post date:** [May 27, 2022, 7:03pm UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/8 "2022-05-27T19:03:48Z")
> [@anon81945988](#): > > Have you contacted Framework about all these discrepancies with images and get their response? No…because I know I’m fuzzy beyond the norm. e.g Not straight…and this isn’t even a functional issue: ![image](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/2X/b/b6625efdbe4fe382a3dc1467409135f0a6fdc9cc.jpeg) > [@anon81945988](#): > > So sadly I still can’t support your opinions or experiences. Consider it a blessing. Ignorance is bliss. ---
**Author:** ![Usernames](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/usernames/32/40546_2.png) [@Usernames](https://community.frame.work/u/Usernames)\ **Post date:** [May 27, 2022, 11:20pm UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/11 "2022-05-27T23:20:36Z")
> [@anon81945988](#): > > as for the expansion card slots I reall can be bothered to take out the cards to look for something I didn’t originally see nor see with the cards in. I could be wrong but I think they are talking about the gaps between the cards and the body of the laptop, so you see them with cards installed, I noticed this also. Likewise with the release buttons, one of mine rubs slightly because it is off centre. My speaker grills however are perfect, no deviations like pictured above. Back on topic: Is the behaviour exactly the same witht he new input cover? Does this happen in live disk environments as well? Is it only the touchpad or do external mice also have issues? Have you tried disabling PS/2 emulation in the BIOS? ---
**Author:** ![A\_Fan](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@A\_Fan](https://community.frame.work/u/A_Fan)\ **Post date:** [May 27, 2022, 11:55pm UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/12 "2022-05-27T23:55:24Z")
> [@anon81945988](#): > > But you do know that a straight line and a circle are just theoretical terms to explain eternal concepts, none of which the mortal eye can see. So sure if you look at anything close enough it is not possible to find three objects align. And given time it is not even possible to see two things in line. Yes. Well aware that space is warped and there’s gravitational wave, plus there’s also the Planck length to consider. Thing is, I can see the deviations with my eyes while holding it at about 60cm away from my eyes. ---
**Author:** ![Framework\_user](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@Framework\_user](https://community.frame.work/u/Framework_user)\ **Post date:** [May 28, 2022, 1:23am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/13 "2022-05-28T01:23:52Z")
“Is the behavior exactly the same with he new input cover?” Yes. “Does this happen in live disk environments as well?” The issue comes and leaves periodically, its happened once however. “Is it only the touchpad or do external mice also have issues?” The mouse i have never has this issue, only the touchpad. Have you tried disabling PS/2 emulation in the BIOS? I have not, but will do so and see if that does anything ---
**Author:** ![Usernames](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/usernames/32/40546_2.png) [@Usernames](https://community.frame.work/u/Usernames)\ **Post date:** [May 28, 2022, 2:15am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/14 "2022-05-28T02:15:46Z")
> [@Framework\_user](#): > > “Is the behavior exactly the same with he new input cover?” Yes. That indicates the problem lies somewhere other than the input cover then. Does it tally with being plugged into power at all? Are there any visible defects where the input cover plugs into the mainboard or the traces underneath the plastic cover? What did support say when you told them? ---
**Author:** ![A\_Fan](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@A\_Fan](https://community.frame.work/u/A_Fan)\ **Post date:** [May 28, 2022, 2:18am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/15 "2022-05-28T02:18:14Z")
Additional question, do you have 2 RAM sticks installed? ---
**Author:** ![Framework\_user](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@Framework\_user](https://community.frame.work/u/Framework_user)\ **Post date:** [May 29, 2022, 6:29am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/17 "2022-05-29T06:29:50Z")
> Additional question, do you have 2 RAM sticks installed? yes, i do ---
**Author:** ![Framework\_user](https://avatars.discourse-cdn.com/v4/letter/f/f17d59/32.png) [@Framework\_user](https://community.frame.work/u/Framework_user)\ **Post date:** [May 29, 2022, 6:30am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/18 "2022-05-29T06:30:36Z")
> [@anon81945988](#): > > Curious: does it happen both just running on battery and plugged in? I was wondering if it could be static electrics. It being plugged in or not does not change the outcome of it unfortunately ---
**Author:** ![A\_Fan](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@A\_Fan](https://community.frame.work/u/A_Fan)\ **Post date:** [May 29, 2022, 7:39am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/19 "2022-05-29T07:39:47Z")
> [@Framework\_user](#): > > yes, i do What if you remove one stick, and leave one stick in? Specifically, remove the stick closest to the trackpad. My guess (to rule out), it might be some kind of electrostatic issue(?)… Back in the days with the ThinkPad W520, some systems were affected by this (though not touchpad related): [https://www.google.com/search?q=W520+RAM+electrostatic](https://www.google.com/search?q=W520+RAM+electrostatic) ---
**Author:** ![Tbhgfd](https://avatars.discourse-cdn.com/v4/letter/t/7993a0/32.png) [@Tbhgfd](https://community.frame.work/u/Tbhgfd)\ **Post date:** [September 15, 2023, 4:10am UTC](https://community.frame.work/t/received-a-replacement-cover-kit-touchpad-issues-still-exists/19017/20 "2023-09-15T04:10:03Z")
was this fixed?