# Reset fingerprint scanner **URL:** \ **Category:** Framework Laptop 13\ **Created:** [October 7, 2021, 5:28am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699 "2021-10-07T05:28:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Ron\_Miller](https://avatars.discourse-cdn.com/v4/letter/r/91b2a8/32.png) [@Ron\_Miller](https://community.frame.work/u/Ron_Miller)\ **Post date:** [October 7, 2021, 5:28am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/1 "2021-10-07T05:28:49Z")
I reinstalled my OS and when I went to re-enroll my fingerprint, I’m getting this error message: fprintd[4545]: Device reported an error during enroll: Finger is too similar to another, try use a different finger It seems like the scanner remembers my finger from the previous installation. Is there a way to make it forget this permanently so I can re-enroll? I am running manjaro. ---
**Author:** ![Josh\_Cook](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Josh\_Cook](https://community.frame.work/u/Josh_Cook)\ **Post date:** [October 7, 2021, 7:28am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/2 "2021-10-07T07:28:10Z")
Possibly use drive wiping tools to wipe the disk completely and try again. ---
**Author:** ![2disbetter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/2disbetter/32/1176_2.png) [@2disbetter](https://community.frame.work/u/2disbetter)\ **Post date:** [October 7, 2021, 10:38am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/3 "2021-10-07T10:38:32Z")
When you say you reinstalled, did you wipe the old installation, and start again, or did you just install on top of? If you wiped it away, then the issue is with the fingerprint hardware itself, and is known by Framework. They are working with Goodix to find a solution. ---
**Author:** ![Ron\_Miller](https://avatars.discourse-cdn.com/v4/letter/r/91b2a8/32.png) [@Ron\_Miller](https://community.frame.work/u/Ron_Miller)\ **Post date:** [October 7, 2021, 5:12pm UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/4 "2021-10-07T17:12:23Z")
Yeah it was a full wipe. Is there a thread I can follow with regards to this hardware bug? ---
**Author:** ![Ethan\_Spoelstra](https://avatars.discourse-cdn.com/v4/letter/e/e79b87/32.png) [@Ethan\_Spoelstra](https://community.frame.work/u/Ethan_Spoelstra)\ **Post date:** [October 8, 2021, 2:03am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/5 "2021-10-08T02:03:00Z")
There is a thread about libfprint that has a script that might help you. ---
**Author:** ![Ethan\_Spoelstra](https://avatars.discourse-cdn.com/v4/letter/e/e79b87/32.png) [@Ethan\_Spoelstra](https://community.frame.work/u/Ethan_Spoelstra)\ **Post date:** [October 8, 2021, 3:59am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/6 "2021-10-08T03:59:44Z")
> [@\[TRACKING\] Fingerprint scanner compatibility with linux (ubuntu, fedora, etc)](http://community.frame.work/t/fingerprint-scanner-compatibility-with-linux-ubuntu-fedora-etc/1501/146): > > Sorry to hear you guys can’t get your fingerprint readers working. In case anybody else comes here wondering what python script you are refering to, it deletes fingerprints held in the device’s memory but that weren’t registered on the current OS. Here is a version I modified to require root privaleges, and only list the fingerprints if not given a -d flag: [libfprint\_delete\_device\_prints.py](https://drop.azokai.com/NCeIGZcl/libfprint_delete_device_prints.py) To list the prints run: sudo python3 libfprint\_delete\_device\_prints.py To delete them all run: sudo … ---
**Author:** ![Ron\_Miller](https://avatars.discourse-cdn.com/v4/letter/r/91b2a8/32.png) [@Ron\_Miller](https://community.frame.work/u/Ron_Miller)\ **Post date:** [October 12, 2021, 6:18am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/7 "2021-10-12T06:18:16Z")
Wanted to update that this script worked perfectly. Thank you! ---
**Author:** ![Ryebread095](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ryebread095/32/5813_2.png) [@Ryebread095](https://community.frame.work/u/Ryebread095)\ **Post date:** [February 28, 2022, 7:32am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/8 "2022-02-28T07:32:15Z")
I’m trying to run this script to clear out the fingerprint reader’s memory, but am getting an error: ```auto Traceback (most recent call last): File "/home/ryebread/Downloads/libfprint_delete_device_prints.py", line 13, in require_version('FPrint', '2.0') File "/usr/lib/python3/dist-packages/gi/ __init__.py", line 126, in require_version raise ValueError('Namespace %s not available' % namespace) ValueError: Namespace FPrint not available ``` i’m not sure what it means by Namespace FPrint not available as i have fprint installed ---
**Author:** ![Ryebread095](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ryebread095/32/5813_2.png) [@Ryebread095](https://community.frame.work/u/Ryebread095)\ **Post date:** [February 28, 2022, 7:47am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/9 "2022-02-28T07:47:03Z")
using the appimage program from this post resolved the issue: [Fingerprint scanner compatibility with linux (ubuntu, fedora, etc) - #214 by Devyn\_Cairns](http://community.frame.work/t/fingerprint-scanner-compatibility-with-linux-ubuntu-fedora-etc/1501/214) ---
**Author:** ![Richard\_Tango-Lowy](https://avatars.discourse-cdn.com/v4/letter/r/67e7ee/32.png) [@Richard\_Tango-Lowy](https://community.frame.work/u/Richard_Tango-Lowy)\ **Post date:** [May 2, 2022, 10:50pm UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/10 "2022-05-02T22:50:19Z")
After switching from a broken Manjaro to Ubuntu 22.04 and struggling with clearing the fingerprint memory, I was able to clear and reset fingerprints using the [fprint guide from Arch wiki](https://wiki.archlinux.org/title/fprint). Specifically, ```auto $ fprintd-delete "$USER" ``` I then used the Gnome user settings to re-enroll my fingerprints. Unlike Manjaro, which uses fingerprint authentication for all login and sudo privileges, Ubuntu only uses fingerprints for login. * * * Interesting (to me) note: I just re-installed Manjaro alongside Ubuntu 22.04 (which has fingerprint authentication enabled). I was able to enroll my fingerprint in Manjaro without having to run the above first, which surprised me. ---
**Author:** ![Discere](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/discere/32/8054_2.png) [@Discere](https://community.frame.work/u/Discere)\ **Post date:** [September 6, 2022, 1:19am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/11 "2022-09-06T01:19:55Z")
I ran the AppImage and this is what I got. Problem still not fixed. ![Screenshot from 2022-09-05 20-19-07](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/2X/b/b96643dda7735143398669f8c36efac7bb4aac7f.png) ---
**Author:** ![2disbetter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/2disbetter/32/1176_2.png) [@2disbetter](https://community.frame.work/u/2disbetter)\ **Post date:** [September 6, 2022, 5:12am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/12 "2022-09-06T05:12:00Z")
> [@Discere](#): > > I ran the AppImage Did you run the AppImage with sudo? Seems like that might be the problem, maybe. ---
**Author:** ![Radon\_Rosborough](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/radon_rosborough/32/13791_2.png) [@Radon\_Rosborough](https://community.frame.work/u/Radon_Rosborough)\ **Post date:** [July 8, 2024, 2:28am UTC](https://community.frame.work/t/reset-fingerprint-scanner/8699/13 "2024-07-08T02:28:52Z")
> [@Ryebread095](#): > > i’m not sure what it means by Namespace FPrint not available as i have fprint installed It means you have libfprint, but not the development headers. On Ubuntu 22.04, for example, the package you need to install is `libfprint-2-dev`.