# \[RESPONDED\] Help debugging laptop crashes on Linux? **URL:** \ **Category:** Community Support\ **Created:** [May 13, 2022, 8:49pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487 "2022-05-13T20:49:10Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Vishwanath\_E.V.S](https://avatars.discourse-cdn.com/v4/letter/v/5f9b8f/32.png) [@Vishwanath\_E.V.S](https://community.frame.work/u/Vishwanath_E.V.S)\ **Post date:** [May 13, 2022, 8:49pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/1 "2022-05-13T20:49:10Z")
Hey All, Apologies if this has been asked before, but I can’t seem to find a thread with an issue similar to mine. I’m running a DIY FW laptop with Manjaro KDE, on an i5. Of late, and with increasing frequency, there’ll come a time when my laptop just ups and freezes, and then the caps lock blinks a few times before the laptop shuts down completely. I unfortunately have no insight into what could be going wrong, or how I could debug this. I’ve tried looking at journalctl, but am again at a loss on how to parse the messages I see there. Any help could be appreciated, thank you! ---
**Author:** ![Vishwanath\_E.V.S](https://avatars.discourse-cdn.com/v4/letter/v/5f9b8f/32.png) [@Vishwanath\_E.V.S](https://community.frame.work/u/Vishwanath_E.V.S)\ **Post date:** [May 13, 2022, 9:52pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/3 "2022-05-13T21:52:23Z")
I haven’t been monitoring the temperatures or CPU usage explicitly, but the fan (which is usually my proxy) hasn’t been too loud. Will monitor going forward, thanks! ---
**Author:** ![Starlight](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@Starlight](https://community.frame.work/u/Starlight)\ **Post date:** [May 14, 2022, 6:15pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/4 "2022-05-14T18:15:53Z")
I haven’t seen these issues myself yet on Pop!\_OS Linux, but there have been some posts mentioning similar freezing issues in Linux. I’ve listed some below for your convenience. > [@Intermittent freezes in Linux](http://community.frame.work/t/intermittent-freezes-in-linux/18359): > > Over the weekend I received my Framework and have been working on getting it set up. I purchased the [memory](https://www.newegg.com/g-skill-64gb-260-pin-ddr4-so-dimm/p/N82E16820374025) and [storage](https://www.newegg.com/samsung-970-evo-plus-2tb/p/N82E16820147744?Item=N82E16820147744) separately and it seemed from reading the specs that they should be compatible. However, I am experiencing intermittent freezes while running Linux (I have tried PopOs and Ubuntu 22.04; have not tried Windows nor have it available). The freezes always come within an hour or so of use, and usually less than that. There doesn’t seem to be any connection between anything I’m doing… > [@\[TRACKING\] Linux freezing on multiple distros](http://community.frame.work/t/linux-freezing-on-multiple-distros/12674): > > Is anyone else having issues with linux just full on freezing? I just got my framework laptop today and have spent my day troubleshooting this issue. After a random amount of time, everything just freezes up including mouse and keyboard and can only be fixed by holding the power button. I’ve had it happen on popos 21.10 and Fedora 35. Its occurred when in the terminal, in firefox, and with 0 apps opened in the gnome activities screen. > [@Is it just me or is Fedora Silverblue really unstable?](http://community.frame.work/t/is-it-just-me-or-is-fedora-silverblue-really-unstable/17451): > > I was using ubuntu up until last week when I decided to switch, though up until the month before that I was using windows. I wanted a more stable experience that I was less likely to break, and I really didn’t like how snaps worked. I heard the main reason for using Silverblue was for if you wanted a really stable experience, but so far it’s turning out to be the oposite. At least for me, Silverblue has been the most unstable distro I’ve tested. I haven’t really installed or changed much, beside… ---
**Author:** ![Jerry\_Vinokurov](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/jerry_vinokurov/32/8710_2.png) [@Jerry\_Vinokurov](https://community.frame.work/u/Jerry_Vinokurov)\ **Post date:** [May 14, 2022, 7:03pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/5 "2022-05-14T19:03:32Z")
Since my post was linked in this thread, I would suggest trying to load Linux with `nomodeset` passed as an option from Grub. For reasons I don’t understand, loading the Intel graphics driver reliably results in freezes within 10 minutes; otherwise the system is stable. I cannot say that I’ve seen the blinking caps lock though. But try my suggestion and see if that helps. ---
**Author:** ![Richard\_Tango-Lowy](https://avatars.discourse-cdn.com/v4/letter/r/67e7ee/32.png) [@Richard\_Tango-Lowy](https://community.frame.work/u/Richard_Tango-Lowy)\ **Post date:** [May 15, 2022, 1:31pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/6 "2022-05-15T13:31:18Z")
> [@Vishwanath\_E.V.S](#): > > am again at a loss on how to parse the messages Start with ```auto journalctl -f -p err ``` to see if there’s anything obvious. The words **panic** or **segmentation fault** are usually big clues. Then look for relevant text nearby, and search for it online. Something like: _“kernel panic” “blah blah type error content here” manjaro_ and see what comes up. The arch and manjaro forums might also be helpful. ```auto sudo dmesg ``` is a good idea, too. Look for the same sort of stuff. Good luck! ---
**Author:** ![Vishwanath\_E.V.S](https://avatars.discourse-cdn.com/v4/letter/v/5f9b8f/32.png) [@Vishwanath\_E.V.S](https://community.frame.work/u/Vishwanath_E.V.S)\ **Post date:** [May 17, 2022, 4:02pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/7 "2022-05-17T16:02:07Z")
Thank you @Starlight, @Jerry_Vinokurov and @Richard_Tango-Lowy ! I haven’t had any crashes again, but these are good steps to implement and look out for the next time it happens! ---
**Author:** ![Chris\_Tomy](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@Chris\_Tomy](https://community.frame.work/u/Chris_Tomy)\ **Post date:** [June 2, 2022, 4:27pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/8 "2022-06-02T16:27:38Z")
FWIW I’ve just experienced this for the first time, including the blinking caps lock. I’m thinking it might be a temperature/fan issue, since this is the first time it’s happened and I’ve been using it for a week with no issue. The main thing that’s changed is the weather `¯\_(ツ)_/¯`. ---
**Author:** ![Alfine\_Online](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@Alfine\_Online](https://community.frame.work/u/Alfine_Online)\ **Post date:** [June 17, 2022, 8:46pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/9 "2022-06-17T20:46:16Z")
I ended up solving my issue by reinstalling fedora on the internal ssd, rather than the thumb drive I was using previously. turns out the things can get pretty hot when in constant use, and fedora doesn’t like that very much. I’d suggest you try a different drive if the problems keep happening. Sounds like you’ve got it well in hand however. ---
**Author:** ![Mapleleaf](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/mapleleaf/32/10505_2.png) [@Mapleleaf](https://community.frame.work/u/Mapleleaf)\ **Post date:** [June 18, 2023, 4:05pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/10 "2023-06-18T16:05:39Z")
I’ve just had this issue with a brand new SSD. I’ve switched the SN850x 2TB for a SN850x 4TB, and I copied all the data over from the 2TB in the M.2 slot onto the 4TB in a USB enclosure. Right after that I put the 4TB in the M.2 slot. On rebooting, I had to take care of grub etc, and the following reboot, a few seconds after I logged into my Xfwm4 session (I had also time to open a xterm), the blinking-capslock freeze happened. Now I have rebooted 3-4 more times and it didn’t happen again. I’ve also used the laptop for several hours without incident. I am worried of two possible causes: - either the SSD is not well seated (unlikely, because, on inspection, no copper of the connector is visible) - or the SSD is defective (when inserting it in the USB enclosure, I bumped laterally some of its protruding BGA chips onto the border of the enclosure, I really hope that didn’t weaken the BGA junctions) The time the blinking freeze happened, I had also forgotten to change my swap partition UUID in fstab, but I don’t think that’s a problem (because with 64GB of RAM, I wouldn’t need any swap right after booting). I have a cron entry that copies dmesg to a dmesg.old every minutes. I saw nothing in it (which would indicate a SSD problem), but, thinking about it, I didn’t leave the machine a full minute before rebooting, so maybe it just hadn’t any chance to write the file. A search on Google indicates that a frozen machine with a blinking caps lock is typical of a kernel panic. I just hope it doesn’t happen again ---
**Author:** ![Matt\_Hartley](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/matt_hartley/32/13623_2.png) [@Matt\_Hartley](https://community.frame.work/u/Matt_Hartley)\ **Post date:** [June 20, 2023, 2:26am UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/11 "2023-06-20T02:26:00Z")
Keep us posted. if it was working before the changing of the SSD and a clean install also does the same thing, they it may be worth testing the new SSD. ---
**Author:** ![Mapleleaf](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/mapleleaf/32/10505_2.png) [@Mapleleaf](https://community.frame.work/u/Mapleleaf)\ **Post date:** [June 20, 2023, 8:20am UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/12 "2023-06-20T08:20:20Z")
@Matt_Hartley Thanks for the heads up! I think I will go straight to the SSD testing, although I’ve also read that solder joint instability can be hard to predict and can worsen in time? Which SSD testing utility would you recommend on Linux? The problem has not reoccurred at all, it looks like it really was a one-off. Also: this is **not** a SSD that I bought from Framework, so don’t worry for any responsibility nor any risk of RMA. It is still a SSD officially supported. ---
**Author:** ![Matt\_Hartley](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/matt_hartley/32/13623_2.png) [@Matt\_Hartley](https://community.frame.work/u/Matt_Hartley)\ **Post date:** [June 20, 2023, 3:08pm UTC](https://community.frame.work/t/responded-help-debugging-laptop-crashes-on-linux/18487/13 "2023-06-20T15:08:11Z")
> [@Mapleleaf](#): > > I think I will go straight to the SSD testing, although I’ve also read that solder joint instability can be hard to predict and can worsen in time? No problem! I think this is a good jumping off point considering what was experienced. Here are our recommended drives: [What storage (SSD) parts are compatible with the Framework Laptop?](https://knowledgebase.frame.work/what-storage-ssd-parts-are-compatible-with-the-framework-laptop-rJOOeHU0_)