# Returning my 13 framework

**URL:** <https://community.frame.work/t/returning-my-13-framework/56618>\
**Category:** Framework Laptop 13\
**Created:** [August 23, 2024, 2:49pm UTC](https://community.frame.work/t/returning-my-13-framework/56618 "2024-08-23T14:49:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Lee\_Dovey](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@Lee\_Dovey](https://community.frame.work/u/Lee_Dovey)\
**Post date:** [August 23, 2024, 2:49pm UTC](https://community.frame.work/t/returning-my-13-framework/56618/1 "2024-08-23T14:49:36Z")

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How long are the wait times currently for return labels - Ive waited 7 days now for a return, I received an email Wednesday 20th to say to watch out for a return label but nothing now for 3 days and yes ive checked Junk.

Is it normal with Framework for these long wait times now?

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**Author:** ![Lee\_Dovey](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@Lee\_Dovey](https://community.frame.work/u/Lee_Dovey)\
**Post date:** [September 13, 2024, 3:18pm UTC](https://community.frame.work/t/returning-my-13-framework/56618/3 "2024-09-13T15:18:11Z")

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21 days later and still no return label - can anyone here nudge them to hurry up.

Thanks,  
Lee

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**Author:** ![Destroya](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/destroya/32/47793_2.png) [@Destroya](https://community.frame.work/u/Destroya)\
**Post date:** [September 13, 2024, 4:33pm UTC](https://community.frame.work/t/returning-my-13-framework/56618/4 "2024-09-13T16:33:59Z")

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wow, 21 days? I’ll investigate this internally, thanks for flagging this.

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**Author:** ![Lee\_Dovey](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@Lee\_Dovey](https://community.frame.work/u/Lee_Dovey)\
**Post date:** [September 13, 2024, 5:26pm UTC](https://community.frame.work/t/returning-my-13-framework/56618/5 "2024-09-13T17:26:57Z")

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Thats Destroya, would be nice to know whats going on?

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**Author:** ![James3](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@James3](https://community.frame.work/u/James3)\
**Post date:** [September 13, 2024, 5:31pm UTC](https://community.frame.work/t/returning-my-13-framework/56618/6 "2024-09-13T17:31:33Z")

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It might sound surprising, but emails are not assured delivery. They can get lost.  
It is a shame that FW don’t have a Web based trouble ticking systems, whereby one can log in and view the status of trouble tickets.

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**Author:** ![Destroya](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/destroya/32/47793_2.png) [@Destroya](https://community.frame.work/u/Destroya)\
**Post date:** [September 13, 2024, 5:52pm UTC](https://community.frame.work/t/returning-my-13-framework/56618/7 "2024-09-13T17:52:50Z")

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Sorry about this delay, I see that the team has responded (within the last 10 minutes).