# Returning the Framework

**URL:** <https://community.frame.work/t/returning-the-framework/36537>\
**Category:** Community Support\
**Created:** [September 12, 2023, 6:40am UTC](https://community.frame.work/t/returning-the-framework/36537 "2023-09-12T06:40:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Leonard\_Marx](https://avatars.discourse-cdn.com/v4/letter/l/49beb7/32.png) [@Leonard\_Marx](https://community.frame.work/u/Leonard_Marx)\
**Post date:** [September 12, 2023, 6:40am UTC](https://community.frame.work/t/returning-the-framework/36537/1 "2023-09-12T06:40:07Z")

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Hey all 🙂

Sadly i have to return my Framework. I ordered it on the 19.08 so I have time till the 19.09 to return it. Now i am waiting already for a few days for the Support to answer my request (sending return label and so on) and i am starting to worry i will not be able to ship my framework in time.  
Did anyone had the same issue before ?

Cheers

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**Author:** ![Usernames](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/usernames/32/40546_2.png) [@Usernames](https://community.frame.work/u/Usernames)\
**Post date:** [September 12, 2023, 7:09am UTC](https://community.frame.work/t/returning-the-framework/36537/2 "2023-09-12T07:09:08Z")

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Hi,

I do not think you should worry as the date you made the return request is the one that matters not when support send you a response or a label and you should have evidence of that request in the form of an email as well as some sort of response automated or otherwise.

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**Author:** ![MJ1](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/mj1/32/15519_2.png) [@MJ1](https://community.frame.work/u/MJ1)\
**Post date:** [September 12, 2023, 7:09am UTC](https://community.frame.work/t/returning-the-framework/36537/3 "2023-09-12T07:09:09Z")

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What is the reason for the return?

Usually, the buyer pays for return shipping, unless the item is defective and the seller agrees.

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**Author:** ![Leonard\_Marx](https://avatars.discourse-cdn.com/v4/letter/l/49beb7/32.png) [@Leonard\_Marx](https://community.frame.work/u/Leonard_Marx)\
**Post date:** [September 12, 2023, 8:59am UTC](https://community.frame.work/t/returning-the-framework/36537/4 "2023-09-12T08:59:34Z")

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The battery life doesnt suit my needs thats the main reason why i am returning the framework. other than that i really like it. i thought the screen size might be a problem for me but the 3:2 ratio is really doing the framework a favor