Sabrent Rocket 4.0 Crashing Every Once in a While When Not in Use

Device Details


  • Device runs fine while using it actively, has never crashed

  • If I am away (plugged in), and leave the lid open I will come back to the “Default Boot Device Missing or Boot Failed” screen

  • It does not happen every time and is relatively hard for me to replicate, but has happened at least once a week

  • I suspect it may be some issue with Modern Standby

  • I do not think it is an overheating issue since I am leaving the lid open and not doing any intensive tasks

  • Faulty drive?

Steps Taken

  • Updated Windows

  • Updated to BIOS 3.07

  • Updated all drivers

  • Checked for latest NVME firmware with Sabrent’s tool

  • Disabled sleep; Setting → Power & Battery → Screen and sleep → When plugged in, put my device to sleep after → Never

Help Needed

This drive is not on the list of “supported” drives, and was looking to see if anyone else has had any of these issues or had no issues using this drive. I am also looking to see if anyone else recommends steps for me to try and diagnose the cause.

As a first step, have you had a look in Windows Event Viewer to see if there are any events in there that look like they could be related?

There is a known problem with WD SN850 drives causing an issue like this, but that was diagnosed to a firmware problem with the drive. Perhaps the Rocket 4 has a similar issue, but I’m not sure how to prove that just yet! You’ve updated the firmware so hopefully it isn’t that.
Have you reported the issue to Sabrent? It may be a known problem or simply a faulty drive.

As far as official support is concerned, the fact that it isn’t on the list just means Framework haven’t tested it themselves - but it looks to be a PCIE4.0 NVMe drive so as long as it’s meeting the standards there shouldn’t be a problem.

Unfortunately, Windows Event Viewer does not provide anything useful. I have two errors:

  1. The previous system shutdown at 9:27:37 AM on ‎2/‎11/‎2022 was unexpected.
  2. Dump file creation failed due to error during dump creation.

Then one Critical:

  1. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I have not reached out to Sabrent yet, but I will see what they have to say.

I know sabrent gen 4 drives get boiling hot.

Well this exact same thing is happening to me, I have XPG GAMMIX S70 with the updated firmware.

I think this is happening only in battery mode and after the reboot the hard drive is not being detected. I need to power off and power-on again to boot in Win11.

Do you have any update?