# Screen goes black but audio stays on. Framework 13 less than a year old
**URL:** https://community.frame.work/t/screen-goes-black-but-audio-stays-on-framework-13-less-than-a-year-old/75661
**Category:** Community Support
**Tags:** intel-13th, display-issues
**Created:** [September 28, 2025, 4:23pm UTC](https://community.frame.work/t/screen-goes-black-but-audio-stays-on-framework-13-less-than-a-year-old/75661 "2025-09-28T16:23:31Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Rita\_Jeffries](https://community.frame.work/u/Rita_Jeffries)
#### Post date: [September 28, 2025, 4:23pm UTC](https://community.frame.work/t/screen-goes-black-but-audio-stays-on-framework-13-less-than-a-year-old/75661/1 "2025-09-28T16:23:31Z")
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I bought my DIY framework 13 computer November 2024. Here are my computer’s details. Framework Laptop 13 DIY Edition (Intel® Core™ Ultra Series 1) **System** : Ultra 7 155H **Memory** : DDR5-5600 - 32GB (2 x 16GB) **Storage** : WD\_BLACK™ SN850X NVMe™- M.2 2280 - 4TB **Laptop Bezel** : Framework Laptop 13 Bezel – Black **Operating System** : Windows 11 Home Edition
About a week ago, my screen started going black while I was using it. Sometimes only an hour after using it. Other times a couple of hours. I’ve noticed that when I’m watching Netflix or other media, the screen goes black but the audio stays on. In fact, it appears that the show is still going on in the background. I try to move my finger across the touchpad / trackpad but it doesn’t do any good. I also try pushing the space bar. Since I can’t see the screen, I do a hard shutdown (holding down the power button for 10 seconds.) When I reboot, the computer seems to work, but sometimes does it again an hour or two later. Again, the audio always works and whatever is in the background appears to be playing.
I’m not sure if this is an update issue or a hardware issue.
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### Author:  [@Eagle](https://community.frame.work/u/Eagle)
#### Post date: [September 29, 2025, 1:36pm UTC](https://community.frame.work/t/screen-goes-black-but-audio-stays-on-framework-13-less-than-a-year-old/75661/2 "2025-09-29T13:36:30Z")
@Rita_Jeffries If you haven’t already, please reach out to our [support](https://framework.kustomer.help/contact/support-request-ryon9uAuq?).
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### Author:  [@Rita\_Jeffries](https://community.frame.work/u/Rita_Jeffries)
#### Post date: [September 29, 2025, 9:07pm UTC](https://community.frame.work/t/screen-goes-black-but-audio-stays-on-framework-13-less-than-a-year-old/75661/3 "2025-09-29T21:07:38Z")
Thanks Eagle! I’ll do that!
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### Author:  [@system](https://community.frame.work/u/system)
#### Post date: [March 28, 2026, 9:08pm UTC](https://community.frame.work/t/screen-goes-black-but-audio-stays-on-framework-13-less-than-a-year-old/75661/4 "2026-03-28T21:08:35Z")
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