My unit suffers from random system freezes. I contacted the support 3 times and they are non-responsive. Since the support is no help, I’d like a refund. How do I initiate it if their office is dead, apparently? Are they still in business at all?
Edit: looks like responses were caught by a spam filter. No idea how it happened, as I received responses from Framework before. Sorry for the freakout.
Framework’s replies got stuck in promotions folder on gmail. I was getting irate checking my incoming and spam folders while Framework replies were hiding amidst useless facebook notifications the whole time.
Regarding my issue, they advised (3 times) to update the firmware on my m.2 drive. I just did it. The time will show if it worked.
Yes? Sorry, was already off for the day when I saw the ping. Sounds like this was addressed. Everyone should check “Promotions” if they use Gmail and “Junk” if they use anything outside any of the major email providers. Google likes to change up how they classify incoming emails and as we have a non-standard domain (frame.work), they sometimes treat us differently. If folks have Protonmail with custom privacy settings, we have seen some issues there as well. Standard Protonmail handles our incoming without issue.
Over the past year or so, it seems like a small portion of the population still haven’t got into the habit of check spam / junk / promotions emails even when they’re expecting important communications.