# \[Solved - Check junk mail\] Refund? Are they still alive?

**URL:** <https://community.frame.work/t/solved-check-junk-mail-refund-are-they-still-alive/22625>\
**Category:** Framework Laptop 13\
**Created:** [September 14, 2022, 10:36pm UTC](https://community.frame.work/t/solved-check-junk-mail-refund-are-they-still-alive/22625 "2022-09-14T22:36:23Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![TheTwistgibber](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/thetwistgibber/32/4950_2.png) [@TheTwistgibber](https://community.frame.work/u/TheTwistgibber)\
**Post date:** [September 15, 2022, 3:06pm UTC](https://community.frame.work/t/solved-check-junk-mail-refund-are-they-still-alive/22625/8 "2022-09-15T15:06:02Z")

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> [@Second\_Coming](#):
>
> @Twistgibber?

Yes? Sorry, was already off for the day when I saw the ping. Sounds like this was addressed. Everyone should check “Promotions” if they use Gmail and “Junk” if they use anything outside any of the major email providers. Google likes to change up how they classify incoming emails and as we have a non-standard domain (frame.work), they sometimes treat us differently. If folks have Protonmail with custom privacy settings, we have seen some issues there as well. Standard Protonmail handles our incoming without issue.

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