# \[SOLVED\] Disappointed with support response about 16" specifics **URL:** \ **Category:** Community Support\ **Created:** [June 22, 2023, 2:50am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611 "2023-06-22T02:50:21Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Noah\_Katz](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@Noah\_Katz](https://community.frame.work/u/Noah_Katz)\ **Post date:** [June 22, 2023, 2:50am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/1 "2023-06-22T02:50:21Z")
I asked about the possibility of the Framework 16 having a keyboard with a number pad and got what seems to be a canned response which doesn’t address my inquiry at all. Frustrating. Here’s my inquiry and response: Subject: Framework 16 Description: Please consider a keyboard with a number pad. Not having one makes numerical/CAD/engineering work very tedious. Personally I won’t buy a laptop that doesn’t have one. Thanks Noah Katz Hi Noah, Thank you for getting in contact. We’re excited to share a sneak peek at the new Framework Laptop 16. For now, we aren’t able to share any information such as exact specifications that aren’t already on [**this page**](https://frame.work/laptop-16)​. The best way to stay informed and hear more about this exciting new Laptop is to sign up for our [**Mailing list**](https://manage.kmail-lists.com/subscriptions/subscribe?a=LNYsui&g=KBVjjZ)​ or follow our social media, that way you won’t miss any updates! Additionally, so that developers can begin preparing for the new Expansion Bay Modules, and Input Modules we’ve announced, developer documentation for the Input modules and the expansion bay modules are available on our [**GitHub**] ---
**Author:** ![Second\_Coming](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/second_coming/32/29330_2.png) [@Second\_Coming](https://community.frame.work/u/Second_Coming)\ **Post date:** [June 22, 2023, 2:57am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/2 "2023-06-22T02:57:17Z")
Technically, you can’t buy a product that’s not sold. And there’s nothing to ‘support’ on an unsold product. > [@Noah\_Katz](#): > > Personally I won’t buy a laptop that doesn’t have one. So, really, disappointed as you may be, there’s no Framework 16 for you to even consider buying yet, with or without a num pad. It’s a future product that’s still in development. Support is not product development team. ---
**Author:** ![Josh\_Cook](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Josh\_Cook](https://community.frame.work/u/Josh_Cook)\ **Post date:** [June 22, 2023, 3:18am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/3 "2023-06-22T03:18:32Z")
Have you looked at ANY of the launch images, as they so clearly show a Numpad. ---
**Author:** ![Noah\_Katz](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@Noah\_Katz](https://community.frame.work/u/Noah_Katz)\ **Post date:** [June 22, 2023, 3:21am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/4 "2023-06-22T03:21:08Z")
True, but I didn’t see an option to contact Product Development, or Feedback. It just feels like a corporate response handled by AI, where often there’s no indication of comprehension. ---
**Author:** ![Josh\_Cook](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Josh\_Cook](https://community.frame.work/u/Josh_Cook)\ **Post date:** [June 22, 2023, 3:22am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/5 "2023-06-22T03:22:56Z")
> [@Noah\_Katz](#): > > True, but I didn’t see an option to contact Product Development, or Feedback. Because you don’t. They don’t really care what one person wants, they look at a much larger sample size of 100-10k people and what they have decided is to include a numpad. ---
**Author:** ![Noah\_Katz](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@Noah\_Katz](https://community.frame.work/u/Noah_Katz)\ **Post date:** [June 22, 2023, 3:37am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/6 "2023-06-22T03:37:59Z")
> [@Josh\_Cook](#): > > Have you looked at ANY of the launch images, as they so clearly show a Numpad. All I saw was the below; to be clear by number pad I mean all of the digits together on the right. ![image](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/5/c/5c3d08f1297b8a221488747609cca4c78acc3b81.jpeg) ---
**Author:** ![Josh\_Cook](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Josh\_Cook](https://community.frame.work/u/Josh_Cook)\ **Post date:** [June 22, 2023, 3:40am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/7 "2023-06-22T03:40:10Z")
Yes, that is possible. ---
**Author:** ![MJ1](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/mj1/32/15519_2.png) [@MJ1](https://community.frame.work/u/MJ1)\ **Post date:** [June 22, 2023, 3:57am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/8 "2023-06-22T03:57:01Z")
You’re unhappy that someone didn’t take the time to craft a personal response to a question that you couldn’t even bother to google? [Does the Framework 16 have a numpad?](https://www.startpage.com/do/dsearch?query=Does+the+Framework+16+have+a+numpad) ---
**Author:** ![Noah\_Katz](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@Noah\_Katz](https://community.frame.work/u/Noah_Katz)\ **Post date:** [June 22, 2023, 4:29am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/9 "2023-06-22T04:29:40Z")
I guess that’s a fair point, sort of. I never heard of Framework until today, so it didn’t occur to me that it would be googleable yet. And I assumed that looking at the keyboard they show in their promotional material would tell me what I need to know. The google results don’t exactly jump out with the answer, but I see now that there will be a numpad module. Thanks ---
**Author:** ![fyoosh](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/fyoosh/32/15623_2.png) [@fyoosh](https://community.frame.work/u/fyoosh)\ **Post date:** [June 22, 2023, 10:47am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/10 "2023-06-22T10:47:34Z")
A quick search on the forum you just signed up for **before** creating a post complaining would have told you exactly what you wanted to know. ![Screenshot_20230622-113350](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/6/c/6ce42a2a15b3a2735bd3201e09ffccac97878634.jpeg) > [@Introducing the Framework Laptop 16](http://community.frame.work/t/introducing-the-framework-laptop-16/28155): > > We’re excited to share our next major product category, a high-performance 16” notebook, the Framework Laptop 16. Not only does the Framework Laptop 16 carry forward all of the same design philosophy around upgrade, repair, and customization from the Framework Laptop 13 at a substantially higher performance point, but it also brings in two new module ecosystems: a fully reconfigurable input deck and modular, upgradeable graphics. This enables an incredible… There is lots of ongoing discussion in the [Framework Laptop 16 category](http://community.frame.work/c/framework-laptop-16/136) if you want to know more. ---
**Author:** ![herodot](https://avatars.discourse-cdn.com/v4/letter/h/ce7236/32.png) [@herodot](https://community.frame.work/u/herodot)\ **Post date:** [June 22, 2023, 11:54am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/11 "2023-06-22T11:54:48Z")
…there is even **an image** with a numpad in that original press release on the FW L16 mentioned by @fyoosh : ![image](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/1/3/13c1e0b204eace18a4aca1fdcb2d1a37a85836c2.jpeg) ---
**Author:** ![TheTwistgibber](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/thetwistgibber/32/4950_2.png) [@TheTwistgibber](https://community.frame.work/u/TheTwistgibber)\ **Post date:** [June 22, 2023, 4:05pm UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/12 "2023-06-22T16:05:24Z")
Welp, this thread was a whirlwind of emotions. @Noah_Katz, please know that our Support team has strict instructions not to discuss any details about the Framework Laptop 16 as it is still in heavy development and all information that’s available/approved for communication has been posted on our site, in our blogs, and elsewhere. I can say yes, it does support a numpad. Our Support team is not trying to be difficult, they are simply following the instructions provided and using the responses that have been approved. We’ve teased the Framework Laptop 16, and more information will be released over time as we get closer to preorder launch. Thank you for your patience. ---
**Author:** ![Azure](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/azure/32/18838_2.png) [@Azure](https://community.frame.work/u/Azure)\ **Post date:** [June 23, 2023, 10:03pm UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/13 "2023-06-23T22:03:07Z")
> [@Noah\_Katz](#): > > and got what seems to be a canned response which doesn’t address my inquiry at all. like twistgibber mentioned above, this “canned response” is all that the company has decided to share so far. they haven’t really made the design process collaborative before, but the company will sometimes look for feedback here on the forum. > [@Noah\_Katz](#): > > It just feels like a corporate response handled by AI, where often there’s no indication of comprehension. I can tell you this is definitely not an AI response, but it is a response pre-written by the framework (which is a corporation) but not all pre-written responses are bad. they are necessary for small companies like framework to properly respond to all their fans asking about new products! Framework cares about you as a customer, but doesn’t haave the staff to write a personal response to everyone about new products! If you post your message in a less demanding way on the forum next time, other users will be more than happy to answer it if we know the answer! > [@Noah\_Katz](#): > > Personally I won’t buy a laptop that doesn’t have one. Last note: comments like this are not very helpful because the genuine answer is that the Framework laptop is not the right device for everyone. If it doesn’t have a way to incorporate a feature you need, buy a device that does! ---
**Author:** ![Noah\_Katz](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@Noah\_Katz](https://community.frame.work/u/Noah_Katz)\ **Post date:** [June 23, 2023, 11:29pm UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/14 "2023-06-23T23:29:07Z")
What annoyed me was that it was a non-answer. All they had to say was “there will be a module for that.” But yeah, I shouldn’t have posted while I was still annoyed, and annoying a lot of other people. ---
**Author:** ![Jonathan\_Haas](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@Jonathan\_Haas](https://community.frame.work/u/Jonathan_Haas)\ **Post date:** [June 24, 2023, 5:22am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/15 "2023-06-24T05:22:02Z")
> [@Noah\_Katz](#): > > All they had to say was “there will be a module for that.” They can’t discuss future features for the reasons already mentioned. Also I’m not sure we already have guaranteed proof that there will be a numpad module. The stuff that was demonstrated already could all be seen/interpreted as experimental prototypes. Support staff needs to be very careful to not make official statements that Framework doesn’t want to release. ---
**Author:** ![Morpheus636](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@Morpheus636](https://community.frame.work/u/Morpheus636)\ **Post date:** [June 24, 2023, 11:23am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/16 "2023-06-24T11:23:01Z")
Given that this thread has an official answer, any new posts will just be a rehashing of the answers already provided or it will derail the thread. For this reason, I’ll be closing the thread shortly. Please use the search button to find a related thread to discuss the numpad, if you wish to continue doing so. ---
**Author:** ![Morpheus636](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@Morpheus636](https://community.frame.work/u/Morpheus636)\ **Post date:** [June 24, 2023, 11:23am UTC](https://community.frame.work/t/solved-disappointed-with-support-response-about-16-specifics/32611/17 "2023-06-24T11:23:09Z")