[SOLVED] Framework 16 Trackpad Module Does Not Work

Community Support
,
1

I recently upgraded from an old 2TB drive to a new SN850X 4TB drive. I decided to go with a clean install but now, Windows does not detect the trackpad driver even after running the Driver Installer.

I can see the device in Device Manager, but it is having issues (a yellow warning sign). When clicking properties, Windows reports Error Code 10.

I have tried disabling and reenabling the device multiple times as suggested from this support page.

I have also cleaned the contact pads and reseated the touchpad module to no avail.

Below is a screenshot of Device Manager.

Screenshot 2024-10-12 125556
Screenshot 2024-10-12 1255561168×856 255 KB

"

2

Did you try to uninstall and re-install the driver? (I am not sure disabling/enabling the device is actually doing that).

Edit: Or update it through the device manager? (According to Windows official guidelines, that’s the recommended solution for this error)

3

I did try searching automatically for drivers as well as searching in Windows Update.

Interestingly enough, the touchpad module also does not work when booting from a Linux Live USB, although that might be because the kernel version is somewhat old.

4

Can you try with a supported distro?
https://frame.work/linux

5

Given that you physically replaced the drive and hence separated connectors to the 'keyboard -touch pad etc. ~ could that be an issue especially as you have tried a WIN and Linux OS ??

6

Issue solved.

I do not know what exactly happened to the input module connector cable, but when I started it up today, it was showing that the connector wasn’t connected. When I went to re-plug it in, I clearly felt force from the connector being connected, but it was reporting as disconnected.

I plugged it in again, and when to device manager to disable and reenable the device and now it works.

7

Made me recall this case where the connector lost one of its walls. Probably not it, but wouldn’t hurt to visually inspect the motherboard connector next time you remove the midplate.