# \[SOLVED\] Issues contacting support **URL:** \ **Category:** Framework Laptop 13\ **Created:** [October 31, 2023, 6:00pm UTC](https://community.frame.work/t/solved-issues-contacting-support/39136 "2023-10-31T18:00:56Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Morpheus636](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@Morpheus636](https://community.frame.work/u/Morpheus636)\ **Post date:** [October 31, 2023, 6:35pm UTC](https://community.frame.work/t/solved-issues-contacting-support/39136/2 "2023-10-31T18:35:43Z")
> [@Status of Framework Support (October 24th, 2023)](http://community.frame.work/t/status-of-framework-support-october-24th-2023/38680): > > Hello friends, Given that we are deep into batch shipping and progressing quickly to subsequent batch notifications and payment captures, Framework Support is currently experiencing extremely high contact volumes. We’ve recently added more headcount to our team, but the current spike in volume has exceeded forecasts by a significant margin. Our team is working as quickly as we can to engage with tickets in the order in which they were received, however, order modifications are time sensitive as… Please be patient and wait for support’s response. Note that replying to the thread and creating additional tickets will only delay their response further. --- _[View the full topic](https://community.frame.work/t/solved-issues-contacting-support/39136)._