today I noticed at a video conference, that the microphone is not working too. Only white noise in the background. Camera and speakers are working.
I will try the listed tests.
My os is Linux OpenSuse tumbleweed.
Yes I am batch 8 too.
I think the error is in camera/microphone module. Beside the noise I can hear my voice in the background. So the software works. With live USB of Ubuntu 20.4.4 it is the same problem.
That are good news.
After multiple exchanges with the support they escalated my ticket for return and/or replacement processing. I have tested the issue now with Ubuntu 20.4.4 and Windows 10 always with the same result.
I think the replacement will work.
Just as a reply to my experience with the microphone issue, I contacted support for help and they had me try the following steps.
Installing BIOS 3.07 (my computer already had 3.07 had it installed)
Reinstalling the framework driver bundle
testing the microphone with the magnetic bezel removed (apparently it can cause issues)
Completely removing the webcam module and reinstalling it
performing a main-board reset
None of the above troubleshooting steps worked
Support then mailed me a replacement webcam module (This worked)
The issue I was having is the microphone was not picking up anything except a white noise.
I am currently using windows 10
I used windows camera and discord to test the microphone.
TL;DR Microphone not working, multiple troubleshooting steps later support mailed me a replacement webcam module. Now the microphone functions properly.
Hi, today the new webcam module arrives, and the microphone works.
It was really an advantage to be able to replace the webcam module myself so that I could continue to work with the laptop at all times.
Hello, having the exact same problem.
Out of the box it didn’t work. Then installed the new BIOS and it did work. Put the computer on sleep, and the next day it produced mostly noise impossible for the other person to hear you.
seems like if you put the computer to sleep, the mic never turns back on properly