# \[SOLVED\] Order processing times/support response times (nowadays)

**URL:** <https://community.frame.work/t/solved-order-processing-times-support-response-times-nowadays/52757>\
**Category:** Community Support\
**Created:** [June 12, 2024, 8:32am UTC](https://community.frame.work/t/solved-order-processing-times-support-response-times-nowadays/52757 "2024-06-12T08:32:55Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Destroya](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/destroya/32/47793_2.png) [@Destroya](https://community.frame.work/u/Destroya)\
**Post date:** [June 13, 2024, 4:06am UTC](https://community.frame.work/t/solved-order-processing-times-support-response-times-nowadays/52757/3 "2024-06-13T04:06:09Z")

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> [@Status of Framework Support (June 12th, 2024)](https://community.frame.work/t/status-of-framework-support-june-12th-2024/52819/1):
>
> We have a small announcement from our support team.
> 
> Our team is handling higher-than-usual volumes following the announcement of the Framework Laptop 13 with Intel Core Ultra Series 1 processors, the new 2.8k display, and other exciting upgrades. As a result, we are working through a backlog, and our replies are delayed. Our team may take 3-5 business days to respond. We hope to return to our normal processing times soon.
> 
> We sincerely appreciate everyone’s ongoing patience and understanding.

hope this helps

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