[Solved] - Subject: Support Request - Framework Laptop 13 AMD - Recurring Kernel Power 41 Crashes

Community Support
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1

Hi, I am contacting you because my Framework Laptop 13 has been experiencing several crashes with the “Kernel Power 41” error.At first, I thought it might be the RAM (purchased from a third-party vendor), but after running MemTest86, no errors were found. I also tested the SSD—which was salvaged from another laptop—and it does not appear to be faulty.Fearing operating system corruption, I performed a clean installation of Windows 11. However, during the installation of the drivers for the AMD 7040 series on the fresh OS—specifically the GPU drivers—the PC suffered another sudden reboot, again with the Kernel Power 41 error.I also performed the BIOS LED diagnostic test, but it showed no errors (all LEDs were green). I am using a Dell power adapter, but I doubt that is the issue, as the error also occurs when the power adapter is not connected. I also don’t believe it’s the battery, as it shows Blue Screens of Death (BSOD) when it crashes.

System Specs:

Model: Framework Laptop 13 (AMD Ryzen 5 7640U)

OS: Windows 11

RAM: Samsung DDR5-5600 1Rx16

2

Hello. This is a forum for Framework users. To engage with the Framework service desk you should click on the Support link at the top of this page where you’ll find a searchable Knowledge Base and a button that allows you to ‘Submit Support Request’.

3

I don’t know if you are looking for help from other users, like me, or not.

One main cause of problems like you are seeing is misbehaving pcie or thunderbolt devices. Read the threads mentioning “FTR” and “sync flood” for ideas.

For example, your SSD might be the cause.
What make/model is it?
I ask because upgrading the SSD firmware might fix the problem for you.
Note: Remember to backup your important files before attempting a SSD firmware update, it case it causes files to be lost.

4

Thank you for your reply, any help is welcome. My SSD was salvaged from a Dell Precision 7520 from a few years ago; it is a 512 GB SK Hynix. It’s true that sometimes after a crash, I get the ‘boot device not found’ message and the SSD isn’t recognized in the BIOS boot settings. However, after a restart, Windows boots normally. I’ve never experienced this before. In the past, I’ve had Kernel Power 41 errors with other laptops, but they were typically due to unstable power supplies or driver issues. Now that I think about it, I haven’t updated the SSD firmware yet; maybe I should do that.