To be ultimately clear, we support Ubuntu 22.04 (and future LTS’) and Fedora 38. This means if you have trouble with something using one of those two, we provide official support to make sure the hardware is doing what it’s designed to do. Software, we also provide extensive support within the scope of our control as it’s FoSS software.
We support anything that doesn’t go into deeper areas outside of a standard install. So encryption on Ubuntu, is available with a couple of touchpad selections. Supported.
Flatpak on Ubuntu, while not officially supported as it’s not part of the installation without extra hoops, is supported as best effort as Ubuntu was not designed by default, to do so. But happy to help how we can.
Official support is outlined as it is. Community support, where we also help is outlined as well.
This set of guidelines is sent out with all purchases currently. It’s very clear what we are supporting. Appreciate the questions.
Any additional what ifs would fall into the guide linked above.
Another way to look at it, if someone is doing something to run an application on a supported distro, we will do everything we can to help. If someone ventures outside of our recommendations outside of our guides we provided in your welcome email, it will depend on what the end goal is.
Examples:
If someone is looking to turn their Framework into a secondary project outside of the scope of a laptop for example, we’d support this as a community project.