I just got my brand new Framework laptop 16 AMD Ryzen™ AI 300 Series. It has windows installed on it. After I have set the region, keyboard, language and wifi, it downloaded an update and installed it (perhaps it is still installing). Then, it got stuck at a “Just a moment“ screen. It’s been 1.5 hours. What should I do to get out of it?
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If you are still stuck at the screen gently press and hold the power button until the machine turns off. For good measure, unplug the charging cable after that and wait 30 seconds so hopefully the EC will refresh itself in case it was what was holding up the Windows progress.
After powering it back on Windows should remember where it left off and try to put itself back together. Be sure to download and install the latest driver bundle for your machine after windows installs.
Let us know how it turns out.
Bless you for giving it 1.5 hours to complete whatever it was…that is about 1 hour longer than I probably would have!
I’m having this exact same problem. I bought a pre-build Framework 13 with 1TB SSD with Windows pre-installed. It seemed to boot up correctly initially long enough for me to start working through Windows setup and etc. It installed some Updates and rebooted and now it’s stuck on the “Just a moment…” screen. I’ve let it sit for hours and it never seems to do anything. Not really sure what my options are here except to fully wipe the drive and start over ?
Does pressing Shift-F10, during the “Just a moment” screen, do anything?
If it gives you a command prompt, you can use that to look at the logs and find out what is was having a problem with.
You can google to find out where the logs are and other things to try.
Same issue as above; no response from shift-F10 (incl using fn key, no clue if function keys are on by default or not).
Currently fetching a W11 ISO from official Windows support; will chime back if I can find a solve.
Hey there,
I ended up returning my laptop. Currently stuck at the return process tho.
I did made it boot up windows before I return it. I just kept on trying to rebooting my laptop by press hold the power button for a few seconds and let it run for about 1-2 hour everytime until I got to the initial settings again (like setting the language, keyboard, logging in etc.) I think at the end I might have rebooted the laptop over 15 or even 20 times.
Then a new problem came up which is the keyboard wasnt responding, no Bluetooth (but I got wifi) and all the type C ports are unresponsive (couldn’t charge my laptop and doesn’t power up wired keyboards). Hope this won’t happen to you.
Hope you get through the return process ok!
For anyone else that ends up here:
Mine ran a windows update during initial setup, and it got stuck on the “Just a moment” screen indefinitely. 30m+ stuck each time; several reboots to get into recovery mode still ended up in the same spot. Turning off wifi did not get it unstuck (i.e. not a blocking network check).
I got mine unstuck but it needed a FULL W11 reinstall. I used a thumbdrive (framework’s own, but could be any) with the Framework W11 install guide on my other windows machine; make sure to grab the wifi drivers noted in the guide. Using Windows’ supplied prep exe, plus W11 image from their page, plus the wifi drivers got the drive set up as a FAT32 format drive. Rebooting Framework and mashing F12 to get into the boot selection showed the USB drive. Did a full reinstall rather than have the tool attempt repairs.
W11 worked fine from there, including pulling the product key via the hardware (I didn’t need to enter anything) (prefab / non-DIY version). BIOS and Driver updates done after W11 was up to date. All up, took a few hours.
Separately, had to fully reformat the thumb drive to make it usable again after.
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I have a suspicious feeling that whatever was borked since January in Windows Updates may be causing the unexpected behavior at installation. Users think they are doing themselves a favor by installing updates at the time of installation but those very same updates may be killing the OS.
This is especially true of what was said in the last post after just creating a clean install and having to format the whole drive and start over. Only then did it work. There are a number of variables here to consider, just getting Windows installed from scratch should not be this hard. Microsoft knows they have bought the farm lately with poor management of updates.
Difficult to see users experience turned sour from a Framework product after their initial experience with installing Windows just creates headaches.
Not everyone is ready to try their hand at Linux though. It is getting better but just does not have the instant familiarity that Windows has to millions of users in terms of everything being a clickable interface and automated scripts that help diagnose and resolve issues.
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