# Support email responses? **URL:** \ **Category:** Framework Laptop 13\ **Created:** [October 20, 2021, 5:02pm UTC](https://community.frame.work/t/support-email-responses/9563 "2021-10-20T17:02:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Disk1of5](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/disk1of5/32/4071_2.png) [@Disk1of5](https://community.frame.work/u/Disk1of5)\ **Post date:** [October 20, 2021, 5:02pm UTC](https://community.frame.work/t/support-email-responses/9563/1 "2021-10-20T17:02:57Z")
Hey, received a defective unit on Monday with no responses from the framework support. starting to get concerned. ---
**Author:** ![Disk1of5](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/disk1of5/32/4071_2.png) [@Disk1of5](https://community.frame.work/u/Disk1of5)\ **Post date:** [October 20, 2021, 5:08pm UTC](https://community.frame.work/t/support-email-responses/9563/2 "2021-10-20T17:08:03Z")
Well to be clear i got the automated response saying they would respond as soon as possible… but thats all so far ---
**Author:** ![Joshua\_Ham](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/joshua_ham/32/4072_2.png) [@Joshua\_Ham](https://community.frame.work/u/Joshua_Ham)\ **Post date:** [October 20, 2021, 6:08pm UTC](https://community.frame.work/t/support-email-responses/9563/3 "2021-10-20T18:08:46Z")
Try sending the message again. You might have accidentally canceled it. ---
**Author:** ![Disk1of5](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/disk1of5/32/4071_2.png) [@Disk1of5](https://community.frame.work/u/Disk1of5)\ **Post date:** [October 20, 2021, 6:23pm UTC](https://community.frame.work/t/support-email-responses/9563/4 "2021-10-20T18:23:28Z")
hey @Joshua_Ham its went through because i did get the automated email from the framework system, i also sent a follow up reply that is going to the Support email address so far no acknowledgement from a framework support rep. ---
**Author:** ![2disbetter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/2disbetter/32/1176_2.png) [@2disbetter](https://community.frame.work/u/2disbetter)\ **Post date:** [October 20, 2021, 6:28pm UTC](https://community.frame.work/t/support-email-responses/9563/5 "2021-10-20T18:28:10Z")
I have had nothing but quick service from them. But also remember they are a small company aggressively trying to hire, and their customers continues to grow everyday. They are simply getting a much higher volume of customer service requests. Don’t worry they WILL get you sorted out! ---
**Author:** ![Disk1of5](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/disk1of5/32/4071_2.png) [@Disk1of5](https://community.frame.work/u/Disk1of5)\ **Post date:** [October 20, 2021, 9:10pm UTC](https://community.frame.work/t/support-email-responses/9563/6 "2021-10-20T21:10:37Z")
Hi @2disbetter yup, i have had them respond back in like 5hrs once… but now im faced with a warranty issue… i want to give them the benefit of the doubt i know they are small team and what they are doing is GREAT… but it seem like their support system isn’t separating general inquiries vs warranty/returns correctly, I have seen other support tickets like this: [Contacted Support for Return last week with no response](http://community.frame.work/t/contacted-support-for-return-last-week-with-no-response/6698) where the owner ( Nirav [@Framework](https://community.frame.work/groups/framework) ) got involved… and even stated there is a priority system and that guys request fell through the cracks… starting to wonder if that has happened to me. ---
**Author:** ![Disk1of5](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/disk1of5/32/4071_2.png) [@Disk1of5](https://community.frame.work/u/Disk1of5)\ **Post date:** [October 21, 2021, 12:15am UTC](https://community.frame.work/t/support-email-responses/9563/7 "2021-10-21T00:15:30Z")
Update i just got an email from framework asking me to attempt a few steps and report back. 🎆 🎉 🎊