Touchpad doesn't work when resuming from sleep

Community Support
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1

Framework Laptop 13 - AMD 7040 Series - Windows 11

After waking the laptop up from sleep sometimes there is no cursor present and the touchpad doesn’t do anything. By that I mean nothing on the touchpad works including movement, clicks, gestures. This doesn’t happen on every wake from sleep but around 1 in 10 resumes from sleep or there abouts. This has been happening on the latest driver bundle, as well as previous driver bundles since I got the laptop.

Looking at the trouble shooting guide is no help because:

  • The touchpad is present in Device Manager with no warnings or errors.
  • The touchpad settings in Windows are present and can be used. (They do go away when the device is disabled, therefore it seems to be present and enabled)
  • Enabling “Highlight mouse cursor when Ctrl is pressed” in the settings does show that the cursor is somewhere. But doing anything with the touchpad doesn’t change where the cursor is, no movement, clicks, gestures are registered.

Also in trying to solve this issue I have tried these things:

  • Disabling and enabling the device does not fix it.
  • Logging out and in does not fix it.
  • Putting it to sleep and waking it does not fix it.
  • Restarting the laptop does fix it, but I do not see this as a solution for the long term. Restarting a PC should not be a thing that needs to be done regularly (Windows update be damned).

Additionally I have opened up the laptop and reseated the cables but it this problem continues to happen.

I have also looked into solutions posed on this forum about disabling PS/2 mode in the BIOS but there is no such thing in my BIOS.

This kind of seems like some sort of software-hardware interactions, so does anyone know how this could be debugged when it happens again? I’m fairly comfortable using Windows with just he keyboard.

2

I have similar issue with my Framework Laptop 13. Also AMD 7040 Series but on Linux (Fedora 42). It happens around once every 1-2 month. It is quite annoying.

My firmware update should be the latest (as provided by fwupd).

I usually have an extra Logitech USB-mouse attached to my laptop. And if memory serves me well, everytime when this issue happen the USB mouse’s dongle is attached. So the USB mouse might be a factor here.

A simple reboot always fix my issue.

(I’ve just encountered this problem right now. That’s why I’m looking for a post like this at the moment. I have to use my USB mouse instead of touchpad until reboot.)

3

I also have this issue, but maybe 1/5 times after waking from sleep. I’ve noticed it happens when I disconnect while connected to my bluetooth mouse, might be related to that.

4

I had it happen again and I used it to test a hypothesis. I unplugged the laptop, closed the lid, and let it go back to sleep. I resumed it after a few hours and the cursor and trackpad was back and working again.

This makes me think that it’s got something to do with either the BIOS or the driver where it doesn’t correctly wake or initialise the device from sleep every time.

5

Did anyone ever find a more permanent solution to this?

6

I am also looking for a fix to this issue. My issue is exactly as OP described, except now it is happening multiple times a day and it seems a restart is the only thing that fixes it which is annoying as I have to reopen what I’m working on. I’ve contacted support. If anyone finds a fix please respond.

7

Just to post a notice that I’ve had this happen after updating to the latest 3.16 BIOS (and related drivers download). It happened to me twice just after updating the BIOS at about a 50% rate but it hasn’t happened at that frequency since. So unfortunately the latest BIOS still suffers from this malady.

8

I also just recently installed 3.16 BIOS as an attempt to fix this issue and it is still happening.

10

I’ve read on another post here that things seem to work after disable and re-enable the touchpad on Windows (with Framework 13). Just want to make a note here that you may be able to do the same (according to this).

Disable the touchpad

gsettings set org.gnome.desktop.peripherals.touchpad send-events disabled

Re-enable the touchpad

gsettings set org.gnome.desktop.peripherals.touchpad send-events enabled

I haven’t have the problem lately. Just to add notes here in case another person have the same problem and want to try it out.

11

anyone know the touchpad reset workaround for xfce? The gsettings one doesn’t work there.

At least I can confirm that this reliably happens when using bluetooth. a bluetooth headset in my case