# \[TRACKING\] Framework13 Keyboard has intermittent keys **URL:** \ **Category:** Linux\ **Tags:** ubuntu\ **Created:** [July 6, 2023, 4:37pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279 "2023-07-06T16:37:08Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![TvE](https://avatars.discourse-cdn.com/v4/letter/t/a587f6/32.png) [@TvE](https://community.frame.work/u/TvE)\ **Post date:** [January 6, 2026, 8:56am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/61 "2026-01-06T08:56:57Z")
I’ve struggled with the intermittent ‘p’, ‘0’, ‘-’ key failure for the past few weeks. It’s worst when I open the laptop in the morning. After some use the keys function almost normally (but often produce a bounce/repeat). I opened a case with support and after sending photos and video they say “replace input cover and sorry, your laptop is out of warranty”. I’m not thrilled in that the failure must be more localized than the whole input cover. I’ve done some troubleshooting and can’t convince myself that it’s the cable connecting to the mainboard. New mainboard is $109 + shipping + VAT/taxes. Not the end of the world but not great either. ---
**Author:** ![Matt\_Hartley](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/matt_hartley/32/13623_2.png) [@Matt\_Hartley](https://community.frame.work/u/Matt_Hartley)\ **Post date:** [January 14, 2026, 10:36pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/62 "2026-01-14T22:36:55Z")
Friendly reminder, if you experience this and are within warranty, please [open a ticket for support](https://knowledgebase.frame.work/contact/contact-us-rJfw7Ryglx?_gl=1*hcudfn*sg_ga4w_production_ga*MTM5NTE5NDcxOS4xNzY4NDI2NTYw*sg_ga4w_production_ga_PYG8X65YJJ*czE3Njg0MzAxOTEkbzIkZzAkdDE3Njg0MzAxOTEkajYwJGwwJGgw). ---
**Author:** ![pierce](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/pierce/32/18894_2.png) [@pierce](https://community.frame.work/u/pierce)\ **Post date:** [January 16, 2026, 11:05pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/63 "2026-01-16T23:05:07Z")
> [@TvE](#): > > intermittent ‘p’, ‘0’, ‘-’ key failure for the past few weeks. It’s worst when I open the laptop in the morning. After some use the keys function almost normally (but often produce a bounce/repeat) I had this issue. I replaced just the keyboard, $40 (plus shipping etc). It’s a significant repair job, with 60-ish tiny screws to take out and put back, that’s why support recommends replacing the whole input cover, that’s easier/safer. Replacing the keyboard completely fixed the issue for me (and that makes sense to me, given that pressing the keys “hard” would bring them “back almost normal” for some hours, seems like a physical issue). ---
**Author:** ![VeryRoomy](https://avatars.discourse-cdn.com/v4/letter/v/a6a055/32.png) [@VeryRoomy](https://community.frame.work/u/VeryRoomy)\ **Post date:** [February 10, 2026, 6:45pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/64 "2026-02-10T18:45:15Z")
Also happening with me. It’s the P, 0, and backspace keys for me. If I push them really hard and wait a few seconds I can get it to trigger. ---
**Author:** ![Thomass](https://avatars.discourse-cdn.com/v4/letter/t/ba9def/32.png) [@Thomass](https://community.frame.work/u/Thomass)\ **Post date:** [March 11, 2026, 7:56am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/65 "2026-03-11T07:56:49Z")
for me the p key also stopped working I have to press it 5 times and then it works again ---
**Author:** ![Po-Ying\_Chen](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@Po-Ying\_Chen](https://community.frame.work/u/Po-Ying_Chen)\ **Post date:** [April 17, 2026, 11:09pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/66 "2026-04-17T23:09:08Z")
I also has an intermittent ‘p’, ‘0’, ‘-’, “.”, “pg down” and “F12” key. I just comment here to record my experiences. ---
**Author:** ![Po-Ying\_Chen](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@Po-Ying\_Chen](https://community.frame.work/u/Po-Ying_Chen)\ **Post date:** [April 20, 2026, 4:39pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/67 "2026-04-20T16:39:55Z")
A quick update: Now it is solved with the help of the framework support with providing the following steps: 0. Giving the keyboards a thorough check and clean and reconnect the touchpad cables 1. Reset the BIOS 2. Mainboard reset and test functionality by [https://keyboard.frame.work/test](https://keyboard.frame.work/test) each step. ---
**Author:** ![tlhunter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/tlhunter/32/47566_2.png) [@tlhunter](https://community.frame.work/u/tlhunter)\ **Post date:** [April 22, 2026, 9:31pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/68 "2026-04-22T21:31:09Z")
I just started having this same issue on my 7840U FW13 at least with keys “0”, “-”, and “p”. It’s very intermittent and like others mashing the keys gets it to work. ---
**Author:** ![Jason\_Levandowski](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@Jason\_Levandowski](https://community.frame.work/u/Jason_Levandowski)\ **Post date:** [April 22, 2026, 9:40pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/69 "2026-04-22T21:40:30Z")
My guess is it’s a driver issue then. I’ve fixed that by disabling and reenabling them in device manager. As a troubleshooting mechanism I’d try booting Linux and seeing if it happens there or Windows if you are running Linux. Also rule out that it’s not the OS lagging by using an external keyboard. I don’t know what it could be on Linux since I dont use Linux on a laptop though. ---
**Author:** ![Po-Ying\_Chen](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@Po-Ying\_Chen](https://community.frame.work/u/Po-Ying_Chen)\ **Post date:** [April 23, 2026, 7:10am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/70 "2026-04-23T07:10:52Z")
Quick update, the problem still occurs after 1-2 day of uses. After contacting with the support, the problem may be the keyboard. Since out of warrantee, I’ll replace with the 2nd gen keyboard to see if the problem still occurs (magically now my p, 0, - works well, but it may not work soon.) ---
**Author:** ![Po-Ying\_Chen](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@Po-Ying\_Chen](https://community.frame.work/u/Po-Ying_Chen)\ **Post date:** [April 23, 2026, 7:12am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/71 "2026-04-23T07:12:53Z")
Just for reference, I run Linux (arch btw lol). ---
**Author:** ![Ulmondil](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ulmondil/32/24591_2.png) [@Ulmondil](https://community.frame.work/u/Ulmondil)\ **Post date:** [June 14, 2026, 11:39am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/72 "2026-06-14T11:39:27Z")
I have been same the same issue with keys "0”, “-”, “F12” and “p” on my 7640U FW13. I think I will order a new keyboard o a new input cover. Those that know what to look for can please have a look at the status of the connectors? Are they ok? ![photo_2026-06-14_12-58-57](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/0/7/076378bd96ed31e4c07963cfbddabc9f8b2fe44d.jpeg) ![photo_2026-06-14_12-58-46](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/6/0/60fae39c2f2214d308452d1a0d52fad0859d1e9a.jpeg) ![photo_2026-06-14_12-58-54](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/e/a/ea409d3b80c4296cde7607f7d4d858536b8667fd.jpeg) ![photo_2026-06-14_12-58-55](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/1/a/1adcc6008424b88550cf82dca3a63f93ab420758.jpeg) ![photo_2026-06-14_12-58-56](https://us1.discourse-cdn.com/flex001/uploads/framework3/original/3X/0/5/05d45aee484d72bce871c662c1db13ed7084bb8a.jpeg) ---
**Author:** ![tlhunter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/tlhunter/32/47566_2.png) [@tlhunter](https://community.frame.work/u/tlhunter)\ **Post date:** [July 29, 2026, 4:59am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/73 "2026-07-29T04:59:54Z")
You think that when keys need to be mashed very hard to work then it’s a driver issue? ---
**Author:** ![tlhunter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/tlhunter/32/47566_2.png) [@tlhunter](https://community.frame.work/u/tlhunter)\ **Post date:** [August 16, 2026, 4:04am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/74 "2026-08-16T04:04:13Z")
I filed a support request. It was denied since the laptop was purchased a year and a half ago. I ended up buying a **Framework Laptop 13 Input Cover Kit - US English (2nd Gen)** and swapping it out. The keys work fine now. Hopefully only the **1st Gen** had this ribbon cable defect. The nice thing is that I could repair it so quickly and easily. The lame thing is that it’s a known hardware defect in a fairly new laptop that wasn’t covered. The input cover is $100. Theoretically I could have got just the $40 keyboard but the teardown videos looked painful. ---
**Author:** ![tlhunter](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/tlhunter/32/47566_2.png) [@tlhunter](https://community.frame.work/u/tlhunter)\ **Post date:** [August 16, 2026, 4:05am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/75 "2026-08-16T04:05:15Z")
The failure is in a ribbon cable deeper inside of the keyboard part of the input cover. You’ll need to tear it all down and take out dozens of screws to find the failure point. ---
**Author:** ![Squiggler](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/squiggler/32/50136_2.png) [@Squiggler](https://community.frame.work/u/Squiggler)\ **Post date:** [August 16, 2026, 6:32pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/76 "2026-08-16T18:32:17Z")
> [@tlhunter](#): > > [A warranty claim] was denied since the laptop was purchased a year and a half ago. Move to Spain for the triple-length warranty! 🤪 ---
**Author:** ![Jalen\_Lin](https://avatars.discourse-cdn.com/v4/letter/j/90db22/32.png) [@Jalen\_Lin](https://community.frame.work/u/Jalen_Lin)\ **Post date:** [September 19, 2026, 5:51pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/77 "2026-09-19T17:51:42Z")
My 13 amd 7840 version has the same problem now. This is already out of warranty. Do you have the perticular point that can share? I would like to try to clean that ribbon cable. If I fail, I think I would consider to upgrade to pro with new input conve instead just only fix keyboard. ---
**Author:** ![Fn1](https://avatars.discourse-cdn.com/v4/letter/f/e9c0ed/32.png) [@Fn1](https://community.frame.work/u/Fn1)\ **Post date:** [October 1, 2026, 3:51pm UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/78 "2026-10-01T15:51:50Z")
I’m experiencing this, (Enter/Backspace/= keys not working intermittenly) with a Gen1 FW13 (11th gen intel) keyboard, I believe there was a known defect with those keyboards, what to do in such case ? ---
**Author:** ![kennyfs](https://avatars.discourse-cdn.com/v4/letter/k/51bf81/32.png) [@kennyfs](https://community.frame.work/u/kennyfs)\ **Post date:** [October 7, 2026, 7:55am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/79 "2026-10-07T07:55:49Z")
So the only solution is to buy a new keyboard? WTF ---
**Author:** ![Squiggler](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/squiggler/32/50136_2.png) [@Squiggler](https://community.frame.work/u/Squiggler)\ **Post date:** [October 7, 2026, 7:59am UTC](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279/80 "2026-10-07T07:59:15Z")
Would you describe your problem in more detail, and set out the steps you’ve taken so far to resolve it? Have you used air-spray in the connector, for example, or tried re-seating the connector? [Previous page](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279.md?page=3) [Next page](https://community.frame.work/t/tracking-framework13-keyboard-has-intermittent-keys/33279.md?page=5)