A bit more info - was not sure if I should share the info publicly, since it was a private conversation. Nothing nefarious. Hope the additional insights help you keeping it together a bit longer.
Asked Eagle this week how their investigation into warehouse sending out old stock, despite support thinking it was new stock, is going. Waited more than a month and was curious since I did not get an update.
They are still fixing the logistics issues. If I understand correctly Eagle has to collect all affected support cases into an internal report. Progress is going slowly, because lately its very busy (I guess in addition to the support cases also their new upcoming announcement, etc - just my own speculation). In addition he can not check the warehouse stock himself and has to work with the team there. Even came in last weekend to make some progress at all.
So… it’s being still worked on.
I trust Eagle and think they will make it right in the end. Not happy about their handling, but then again - small team, catastrophic market developments due to political situation, wars, etc. Still trying all to make it work and launching new stuff to be competitive. That can’t be easy.
My main tinfoil hat theory would be that they are sending out old units until the stock is gone. But then again it just does not make sense really. The few people that might not notice cracks don’t outweigh the additional cost for constantly sending replacements & all the time they have to spend keeping us happy.
Frustrating, but also came to accept it. For me there is just no alternative available that I want to support. Will not return any of my devices and hope everything works out with time.