[TRACKING] USB port stopped working: over current condition

[Albert_Cardona]

Thank you, I have reached for support many times and so far I got nothing.

[Anachron]

@Albert_Cardona

So here we are, using a crippled laptop that can’t have any ports open without one CPU being pegged. Works well even, with that CPU pegged, but it isn’t good for noise (the fan shoots up) or battery life, obviously.

Have you ever gotten around to start a Live-ISO and see if that condition also occurs there as requested by Matt here?

If live-ISOs work, then something is clearly wrong with your installation. If they don’t that’s a sign of bad hardware and you should be able to request a new one, especially if it dragged out for months like you said and nothing rules out an hardware issue.

[Albert_Cardona]

Hi Anachron, yes, I have live-booted the machine, to the same effect. First all fine, after a while the issue pops up.

[Anachron]

Okay, do you use the Framework charger? Does this also happen when you are on battery?

[Albert_Cardona]

Yes, I use the framework charger exclusively, even though I have other USB-C chargers sitting around, from Apple, that in principle I should be able to use. It is not even compulsory to buy the Framework charger, is it.

And yes this happens while on battery and while plugged to the charger.

[Anachron]

This works on any combination of expansion port + usb c expansion card, right?

(Shuffling the power and mouse ports to see if it makes any change)

[Albert_Cardona]

Yes, so far no difference which port gets power – plus the issue occurs in battery too. It might as well be a kernel issue, as posted here: [TRACKING] Kworker stuck at near 100% CPU usage with Ubuntu 22.04 - #28 by Albert_Cardona

[PhilS]

I am also running Linux (Ubuntu 22.04) and have both the Kworker XHCI issue and just today noticed my left front USB port is no longer working on some devices. I normally keep the Type A adapter card in there. It’s delivering power ok, but some devices don’t respond at all. Both the framework SD card reader and a small USB one I have work ok still, but a USB device that enumerates as an ACM plays dead (it still gets power). Rebooting I see the following in my kernel buffer:

[  +0.132415] input: FRMW0001:00 32AC:0006 Wireless Radio Control as /devices/pci0000:00/0000:00:15.1/i2c_designware.1/i2c-2/i2c-FRMW0001:00/0018:32AC:0006.0001/input/input5
[  +0.000166] input: FRMW0001:00 32AC:0006 Consumer Control as /devices/pci0000:00/0000:00:15.1/i2c_designware.1/i2c-2/i2c-FRMW0001:00/0018:32AC:0006.0001/input/input6
[  +0.000101] hid-generic 0018:32AC:0006.0001: input,hidraw0: I2C HID v1.00 Device [FRMW0001:00 32AC:0006] on i2c-FRMW0001:00
[  +0.035330] input: PIXA3854:00 093A:0274 Mouse as /devices/pci0000:00/0000:00:15.3/i2c_designware.2/i2c-3/i2c-PIXA3854:00/0018:093A:0274.0002/input/input7
[  +0.000234] input: PIXA3854:00 093A:0274 Touchpad as /devices/pci0000:00/0000:00:15.3/i2c_designware.2/i2c-3/i2c-PIXA3854:00/0018:093A:0274.0002/input/input8
[  +0.000357] hid-generic 0018:093A:0274.0002: input,hidraw1: I2C HID v1.00 Mouse [PIXA3854:00 093A:0274] on i2c-PIXA3854:00
[  +0.035055] usb usb3-port4: over-current condition
[  +0.136107] usb usb3-port6: over-current condition
[  +0.127959] usb 3-9: new full-speed USB device number 2 using xhci_hcd
[  +0.114765] ish-hid {33AECD58-B679-4E54-9BD9-A04D34F0C226}: [hid-ish]: enum_devices_done OK, num_hid_devices=1
[  +0.002439] hid-generic 001F:8087:0AC2.0003: hidraw2: SENSOR HUB HID v2.00 Device [hid-ishtp 8087:0AC2] on 
[  +0.036426] usb 3-9: New USB device found, idVendor=27c6, idProduct=609c, bcdDevice= 1.00
[  +0.000006] usb 3-9: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  +0.000003] usb 3-9: Product: Goodix USB2.0 MISC
[  +0.000002] usb 3-9: Manufacturer: Goodix Technology Co., Ltd.
[  +0.000002] usb 3-9: SerialNumber: UID9E46B8F4_XXXX_MOC_B0

I am currently removing the xhci_pci driver on bootup to have any semblance of battery life. It does not affect any USB devices I normally use.

Any suggestions? Did I somehow lose a port on my mainboard? How can it be complaining of a over-current condition while still delivering power? (The OC error also exists even if the bay is empty)

[Matt_Hartley]

As previously indicated and I realize it takes time because we have to gather information, issues like these need to be in a ticket.

• Those with existing tickets, please continue through the process.
• Those without tickets posting here, please create one.

[Brendan_Van_Hook]

I have just run into this issue myself. No software changes were made recently, and I was using the same cards I normally use, and suddenly both ports on the right side stopped working for anything besides storage devices.

[Matt_Hartley]

@Brendan_Van_Hook

I have just run into this issue myself. No software changes were made recently, and I was using the same cards I normally use, and suddenly both ports on the right side stopped working for anything besides storage devices.

Please see above so we can track it.