Its always different Questions, depending which Support Operator is working on your Ticket. I had a 7 Question Form with similiar and other Questions.
Round 2
- Kindly remove all the expansion cards and try to test again to see if there will be a different result.
- Do you feel the air blowing out of the vents?
- Could you also please tell us if you are using the dGPU module for this test?
- Kindly test on both the dGPU module and expansion bay shell to see if there will be any difference in the result.
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You have been send to the Person who doesn’t have any Clue. Its the Script they sent out when the Issue is in the wrong Department. But yeah you will get sent to the Right one after some Rounds.
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What is the best method to find out if your board is from a defective batch? Are there any tests that can be run to identify if its defective? I am not experiencing any issues with thermals with my machine (shipped in September) it is 16 with 7940HS. No fan noise or any indication of overheating. I don’t have the eGPU is that why? I am now paranoid I have no way to determine if my board is defective or not!
I shared a list with some predefined questions from the support.
Try to follow all the steps and write a detailed email when contacting the support team.
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You could use Cinebench R23 while keeping an eye on HwInfo64.
Based on the results from Cinebench R23 and the CPU Package power you can determine if there’s an issue or not.
In theory, you should have above 15k points. If that’s under 15k or if the CPU Package power is stuck under 45W then… you have a small problem.
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Well as i have proven the Cooling Solution should be able to cool around 60w sustained TDP. The 45W Mentioned by Framework on the Marketplace is their Solution to get away from legal Actions 
Anything below 54w sustained is affected, because thats the Stock Sustained TDP programmed in the Bios… anything below 45w is a big Problem in my Eyes.
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Yup. You’re 100% right on this 
I can sustain with the current solution ( once the laptop is warm ) 53-57W with a start from 64-68W on a good day.
But, even with this, I’d be happy to buy a new heatsink once they’ll fix the problem.
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I can see that the cold one is at 69.2C while the hot one is at 99.3C.
Just from that, we can say that you have a problem.
There’s also the fact that the CPU Package Power is under 40W.
Can you please confirm that you’re using the framework charger with the laptop settings set to “Best Performance”?
Yes, it is set to Best Performance and I am NOT using the Framework charger. Here’s the picture of my charger. Baseus 240W Smart USB C Charger, 5 Ports PD 3.1 GAN. As you can see from the display my machine is the only device plugged into it the other 4 ports are at zero power draw.
Fairly certain that I am impacted by this. s-tui shows around 3600MHz sustained, which I can bump to ~3750 sustained if I undervolt a bit. I would happily swap to PTM but I am in no way comfortable screwing around with the liquid metal. I did the RTC replacement on my 11th gen boards and did the HDMI card rework on one of my two boards, so I have some comfort level mucking around. Liquid metal seems like a bridge too far - one slip-up and goodbye board.
I am not really interested in swapping out for a different board that still has the LM interface. If I go down the path of replacing the interface I am likely to ship the machine off to a qualified third party shop to do the work. This frustrates me. I really like all of my machines, but choosing to use LM feels like a miss, particularly since the whole heat mitigation solution does not seem to be working.
I may reach out to Support simply to be on record as having the issue. I would really like it if Framework would take back these systems and swap the LM on their dime and at their risk. It’s more about the risk than the cost.
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This charger definitely does not provide 180w on a single port so they might complain a bit about that before paying attention to thermal throttling. It does look like it might be one of the reasons it’s not boosting to a higher wattage out of the gate but it’s hard to tell from the limited info.
Ok, i will place the order for the Framework chargerer now and re-run the tests when it arrives. It is very concerning indeed!
In a CPU only Scenario the Charger does not impact the CPU Performance drasticly. He IS hitting Thermal Limit at under 40W TDP, So Yes the System is affected.
I Can run my System on my 90W PD Charger integrated in my Screens Connection and i am still hitting above 50W. There is no Peak above 70w when doing so i am peaking at 57W, but i am still running the maximum Performance set for 54w Slow PPT.
@Machine The 180w Charger is not needed if you are running a dGPUless System.
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Okay. I was seeing limits on a 100w charger with only CPU load so I may have had something misconfigured at the time.
Also @Machine it definitely looks like it’s thermal throttling. I just thought the charger was causing it to be limited on the initial boost wattage which doesn’t really matter once heat is limiting it instead.
Well i am fully with you. It is reducing the max Performance. But as @Machine machine is already thermal throttling under 40w TDP the charger isn’t even a noticable change.
I am always using X86 Universal Tuning Utility to overide any PPT Settings by Framework or Windows.
And with the Extreme Preset i am getting the Values as mentioned before with the 90w Charger.
Just finished my LM swap on my new mainboard a short bit ago. Doing a few heat cycles and I’ll report back with info 
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Kudos to you! I can’t even think of attempting it myself… liquid and electrical do not mix. If I try it myself i will fry the board!
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