I know I have asked about this a few times before but does anyone know if this is a revised/updated design since it says “coming soon” in themarketplace under parts section?
From what I was told, they are holding off on the release on the marketplace until they complete the replacement guide. I know they already have them, because they shipped me one a couple days ago. I don’t have it yet, but it did ship.
Edit: To be clear, support shipped it to me. They originally said they would ship it to me once the guide was complete, but later said they would go ahead and ship it now, so I didn’t have to wait for it to arrive once the guide was ready.
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Thanks for sharing this information. I am glad that they have these. My hope is they are of a better quality and don’t degrade as quick since they are aware of the thermal issue. So does this mean we may have to replace these every 4-6 months depending on how heavily we use our machines? Well better than RMA method and a “band-aid” post warranty!
Sadly, I tend to agree. This combined with the continued hardware issues I have had for as long as I have been owning this laptop, I am very tempted to first make the effort to get all of the hardware issues fixed and then sell it and get a Dell or something.
It clearly isn’t ready, and it is not being the stable machine I need.
I did not want to RMA my board because of this since mine seems to hit a very respectable 41W after 6 months which seems to trump most people’s results after this time frame, but tons of graphical artifacts and display flickering are kinda forcing my hand here.
yeah it seem to be a bit wonky. I thought the TDP is capped at 17W on battery (cinebench), but then I proceed to launch war thunder and it went to 35W.
It would be nice to have more control in the BIOS.
Surprise surprise the test support wanted with no mid plate installed gives the same result, just over 12k in CB. Core 4 straight to 100c, while core 1 at 69c. Max of 30W.
Back to support we go…
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I wonder why they even wanted you to do that?
What did they expect to happen, it’s not like the midplate could restrict airflow somehow, even if were to be installed incorrectly.
I would send an email to LTT with what you have here. Make the subject regarding the FW16 and performance degradation.
Sure he gets flack… but he also has the labs to run the tests and maybe dig deeper into the cause… who knows
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yeah a delta of 30C there’s definitely something wrong.
Probably just a bad spread of the liquid metal (although from reading the datasheet it seem like it behave more like PTM but whatever)
It doesn’t restrict airflow, from a design standpoint, but removing it give you more airflow. I can get maybe 5% more TDP by simply removing it.
It’s to try to rule out like, clogged intakes, or bad fans, etc.
I would not mind a scan of the CPU with their new X-Ray machine, see the spread.
This thermal phase change (even liquid metal) is very new technology, we are all still learning.
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sigh.
For documentation and review purposes, can we request photos of your entire mainboard from different views (top, bottom, front, back, and both sides) at an eye-level angle while the lid is closed and lying on a flat surface, such as a table?
Can you also add a photo of the entire mainboard for visual inspection?
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You need to be pretty forward with them.
Here was mine:
After reviewing data from my laptop compared to other users within the forum. I would like to request an RMA for my mainboard.
The following forum posts point to many issues with a single core running hotter than other cores - as well as poor performance in benchmarks such as Cinebench R23.
https://community.frame.work/t/uneven-cpu-thermals/55614
https://community.frame.work/t/fw16-batch-20-guild/50405/330
https://community.frame.work/t/framework-laptop-16-user-reviews/44921/448
My issues are very similar. R23 score in the low 14k range, core 4 considerably higher than other cores, and CPU throttling happening very quickly.
I am willing to provide data from Fedora and Windows, both supported OS - however, the issue is related to the thermal application - and as such - I would like to request an RMA.
I would include that you can see that the issue is that a single core is much higher than the lowest and that you paid 2XXX for this laptop and as such expect an RMA.
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I wonder if they are trying to determine if the case is warped or something. It sounds like they mean the laptop from different views (front, back, top, bottom, sides from eye-level angle with the lid closed on a flat surface). And then also a pic of the mainboard.
I went through the same kind of requests. Hopefully, you reach some kind of determination and resolution soon.
I received my replacement 7940HS mainboard today and ran some tests.
I got significantly better Cinebench R23 scores than before, 15,234 with just the APU.
I did have an initially worse test of 14,703 with my 7700S in, but then running again a little later I got 15,301.
These are significantly better than my former best of 11,933, but still quite a bit lower than I see others getting with even the 7840HS with some custom cooling modifications.
The dGPU is still just as obnoxiously loud as it was before, even when just running Cinebench/no graphics workloads.
I’m not sure if anyone else with the 7700S can confirm theirs is also very loud (compared to the expansion shell fans anyways).
My Core4 is still a few degrees hotter than the others, and my Core1 is 10 or more degrees lower than the others, so I feel as though I’m still suffering here.
Definitely something I will be monitoring over time, but going to keep chatting with support about this for now.
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hm.
This make me start to think this is a widespread issue rather than a “favored core” thing. Mine also have the same exact behavior. If it’s a “favored core” it should be different for everyone, not just core 3/4 being highest.
They do turbo higher on mine, and they tend to be the higher utilized ones, so maybe? But that would be more than a little bit interesting.
yeah, pushed back. I think they’ve had more than enough information to form a diagnosis now.
edit - nope, they really want those photos…
RMA finally approved…
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Are you getting a replacement mainboard, or a new machine? Just curious.
new board from what they’ve said
I am now going thru the RMA process. They asked for videos and pictures showing the issue with my machine. I will gather and send and roll the dice on replacement board.
They might be restocking or looking into a redesign. I bought two of those on the marketplace to use when I was going through my RMA process in case it was declined. I still have both of them.