# USB device not recognized, both ports on left

**URL:** <https://community.frame.work/t/usb-device-not-recognized-both-ports-on-left/10224>\
**Category:** Framework Laptop 13\
**Created:** [October 30, 2021, 11:55pm UTC](https://community.frame.work/t/usb-device-not-recognized-both-ports-on-left/10224 "2021-10-30T23:55:00Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Matt\_Clark](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Matt\_Clark](https://community.frame.work/u/Matt_Clark)\
**Post date:** [February 9, 2022, 10:54pm UTC](https://community.frame.work/t/usb-device-not-recognized-both-ports-on-left/10224/6 "2022-02-09T22:54:25Z")

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This seems to be very similar to the issues I was experiencing.

I contacted Framework through their official support channel and they sent me a replacement motherboard.

A literal 10 minute swap and I have not had any issues since.

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_[View the full topic](https://community.frame.work/t/usb-device-not-recognized-both-ports-on-left/10224)._