After rereading my thread with support and nrp’s post above, I think I am now more upset than I started because I feel like there is political maneuvering going on. If you are a new company with a loyal following, you need to admit mistakes, explain them, and make it right. Instead, there is some finger pointing going on both internally (between here, nrp, and support) and externally (blame Intel, manufacturing partner).
The fact nrp solicits users opening support tickets and then support is advising me to sell my machine back to this community makes me feel like they are trying to take advantage of the good will they had previously generated among their supporters (including myself).
Does anyone else think this is the road to generating more waste rather than preventing it?