# Warranty Response Time & Questions

**URL:** <https://community.frame.work/t/warranty-response-time-questions/22099>\
**Category:** General Topics\
**Created:** [September 1, 2022, 11:41pm UTC](https://community.frame.work/t/warranty-response-time-questions/22099 "2022-09-01T23:41:44Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![JohnL](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@JohnL](https://community.frame.work/u/JohnL)\
**Post date:** [September 1, 2022, 11:41pm UTC](https://community.frame.work/t/warranty-response-time-questions/22099/1 "2022-09-01T23:41:44Z")

</div>

Couple of Warranty questions  
What is the typical warranty response time?  
What is the typical warranty process? (i.e do replacement parts get sent and then the customer replaces the part?)

---

<div class="post-metadata">

**Author:** ![GhostLegion](https://sea1.discourse-cdn.com/flex001/user_avatar/community.frame.work/ghostlegion/32/3356_2.png) [@GhostLegion](https://community.frame.work/u/GhostLegion)\
**Post date:** [September 2, 2022, 3:24am UTC](https://community.frame.work/t/warranty-response-time-questions/22099/2 "2022-09-02T03:24:20Z")

</div>

> [@DIY Customer Experience Walkthrough](http://community.frame.work/t/diy-customer-experience-walkthrough/12445):
>
> I don’t know if this will be useful to anyone, but I thought I would give a very quick recap of my experience as a customer so far. IMO, feedback never really hurts. For context, I’m a US-based customer. BUYING THE LAPTOP I thought the store experience was pretty great. I never ran into any issues, and I really appreciated the documentation related to M.2 and RAM compatibility. I wound up buying the exact same components that Framework uses, I just got better Black Friday / Cyber Monday deal…

This thread will likely be of interest to you

Much warranty experience in there