I got the notification of my batch being prepared. As a federal employee on furlough, I was hoping this wouldn’t ship until after the shutdown is over. Trying to cancel, my order apparently had JUST gone to “shipping soon”. Now I’m hosed. Apparently, unlike other companies, just sending somethin…

We are just other users like you here. Is it shipping somewhere you are not available at while not working? Why would you need to dispute the charges when it can just be returned. That sounds awfully aggressive. If there is “interest” to be paid how much is it really? Clearly the need is to pay a…

I think FedEx do most of the delivery from FW. Contact FW support, they should be able to turn it around before it arrives. FW have a 30 day no quibbles return policy. I doubt they charge return postage and restocking fees, but I don’t know for sure. I am sure it will be cheaper for FW if they tu…

Because I have to pay shipping AND a restocking fee and I have no idea what that will be. Shipping won’t be cheap for something that heavy and restocking fees are notorious for being alternative revenue streams. My point was that from the time it was ‘ready to ship’ to the time I got the shipping …

I contacted them. They told me once it’s “ready to ship”, that’s it. (It was 5 days before actual shipping) I looked in the FAQs and that says I have to pay shipping AND a restocking fee.

[image] David_Long: I looked in the FAQs I am not seeing this restocking fee mentioned on their knowledgebase page about making returns within your 30-day return window. What is the Framework Return Policy? You'll have 30 days from the ship date to return Framework products, unl…

I don’t think FW are using underhand tactics. Their processes are just not very optimised in some cases. There are some processes that probably quite negatively affect their sales. For example, it is not possible to order an item if it is currently out of stock. You have to wait for it to come back …

Good morning, For the time being, I hope you’re right and will take your word. What I remember about the restocking fee was that it was in very small print while I was looking for some way to get the order cancelled. I seem to recall at one point, for part of what I read, realizing I was in the lap…

I guess you should find all the answers regarding fees and cancellation process etc. in: Terms of Sale The Framework Terms of Sale is the agreement you make by purchasing.

[image] Important Notice: Shipment Delays for U.S. Orders Customer Experience Updates Hi David, We provide the pre-paid label for normal returns, as our support team stated. After looking at your ticket, I don’t see where you were told you would need to pay f…

Good evening, I went looking back over the site and I see where I got the two erroneous ideas that I got. What I remembered as a ‘restocking’ fee was a refurbishment dee is something was returned with some kind of damage. From the discussions that have happened over the last 2 days, I’m sure somet…

What company will be delivering the Desktop?

Community Support

Eagle October 8, 2025, 10:50pm 10

You received a response regarding this here. I addressed your claims of restocking fees, etc. Your delivery will be coming via FedEx.

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What company will be delivering the Desktop?

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