I requested a return almost a week ago and haven’t heard a peep from Framework despite multiple requests. Are they going out of business or something? I’m a little concerned.
Submitted through their Contact Us form, within 30-day return window?
Yep. I requested the return the day I received the shipment (I had actually requested a cancellation before they shipped it, but they said they couldn’t cancel the order). I’ve placed 2 support requests and sent a request via email. Crickets. I like Framework, but this is a bad look.
We are all just end users here on the forums. Maybe check if a message was picked up by a spam filter?
On the business side of things I have seen a few false positives that have been quarantined by Microsoft365 just in the last month. Messages that have in the past would have just been false flagged as junk and still passed thru to the users mailbox.
Not saying that is the case here, just something that has happened to the always moving target that is legit e-mail.
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Pkunk, that’s always good advice to check spam and guess what? You were right. Can’t believe I didn’t think of that, I guess because their other emails and automated messages came through just fine, but then stopped suddenly. Well I feel dumb now. Delete Thread 
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Hello Spaceman3,
Welcome to the Framework community 
.
Just to confirm, have you checked your spam/junk email to confirm if you are in receipt of a response?
Yep. It’s all good. The response was sitting in spam. Sometime after I ordered and received the product, my email server decided frame.work was spam and I didn’t notice.
Thanks for letting us know.
Happy to know this was resolved .
I don’t think there would be a need to delete the thread, others can learn from it and not miss the e-mail sitting in spam… I guess you could go and edit 1st post to say it’s resolved was in spam
Email is not 100% reliable.
It would be really good if framework had a web site where one could view their support requests.
This user could have gone to the web site and seen progress without the perceived problem here.
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