Hi, apologies if this is not the right place to post, but I just got a Windows 11 product key from the Framework Store and the page asks me to check back shortly after the order has been confirmed (which i does show as confirmed).
I thought this process would be instant for a digital download, and I wanted to do it from the Framework store to have all my Framework related purchases under my Framework account. However, I don’t know how long the wait would be. Would be highly grateful for any support here.
Windows 11 Home (Download)
Confirming your order for a digital license.
Check back shortly to redeem your license key.
Questions? Contact Support.
I would think they could automate the process for a digital key and not have someone individually have to create one. I always thought it would be an instant thing if you just got the license.
It might be quicker to contact support here, knowledgebase.frame.work/contact/contact-us-rJfw7Ryglx. Most on the forum are just regular users. And FW has said the forum is not intended as an official channel for contacting support.
Amazon does something similar with digital keys. I believe it’s related to confirmation of payment before sending a digital key, since it’s more common for stolen credit cards to be used for digital-only purchases. Should still be automated but might take a while.
I ended up in a similar situation. I didn’t get around to purchasing a Windows key until my computer already arrived, and I went ahead and purchased it from Framework. I can’t remember the exact scenario, but I think it was a Friday and it ended up taking until the next “business day” to actually get it. I ended up installing Windows and just using it non-activated over the weekend.
I was able to get my key in a couple of hours so I might be lucky, but they might be operating on Taiwan time maybe? Either way, def could be automated…but I am happy regardless. Windows is also pretty feature complete unactivated.