make sure your battery settings didn’t bug out: this might be an option on this laptop it might not. right click the battery icon in the system tray, select “Power Options” which ever power plan you have selected, choose “Change plan settings” then choose “change advanced power settings” if you could send a screenshot of that window that would be great. some laptops don’t have all the advanced options and you are looking for the “Processor Power Management” drop-down. if the minimum processor state is 100% there’s your problem