@Lord_Hexd We’ve already provided the reasoning as to why Framework can’t be in all countries/regions at once. There are legal, regulatory, financial, logistic, and strategic hurdles to overcome for a US company operating internationally without entities that exist in the regions you’ve mentioned. We do not have an entity in the EU nor do we have operations there. We have to apply for the ability to sell and ship our product into every country that we officially enter. As for Asia, we have manufacturing in Taiwan, but we currently do not sell into that region at the moment, with Taiwan being our first Asian country officially launching later this year.
While we understand people are losing patience, the honest truth is, many billion/trillion dollar companies do not exist globally for the exact reasons I’ve laid out above. Even the behemoth Apple doesn’t exist in all countries.
Freight forwarding is an attempt to bypass regulatory requirements and delivers a terrible customer experience as we cannot support logistics or warranty in unsupported countries/regions. We’ve already lost significant product, revenue, and staffing hours dealing with freight forwarders, lost product in the Customs system, and angry customers that forwarded demanding warranty support when we are unable to assist. We will not jeopardize our ability to enter new countries legally, or incur fines by either directly or indirectly facilitating/supporting this activity.
If customers want to discuss freight forwarding, please do it elsewhere, not on our managed platforms as we will continue to shut down conversations and provide warnings/bans for those that refuse to follow our Community Guidelines.
We will continue to expand our global operations in a way that is supported by legal guidelines, regulatory rules, financial means, logistics capabilities and available resourcing.