Apologies for the delayed response. Batch 3 orders shipping and a Linus video going live means our support team is buried under requests from people wanting to invest (no, we are not accepting additional investment) or wanting to order additional modules (Marketplace coming soon!). I found your support request and bumped it up the queue to get resolved. If the side LEDs are not coming on in any way, and you’ve confirmed that the power adapter functions, that is highly likely to be a dead unit. One last possible item to double check would be removing the USB-C Expansion Card and trying plugging power directly into the USB-C receptacle on the laptop.