Hi peepz, I have been a proud owner of a DIY fw 13 AMD ryzen7840u (1TB SSD, 2x16GB ram, all fw branded/sold, batch3) for just over a week now, and am generally very happy with the laptop. Yesterday and just now, however, I experienced a hard freeze, meaning that the pc was completely unresponsive …

[Screenshot 2024-02-15 134554] had to use driver booster to find the driver, not a good idea I know, but I hate to see ! in Device manager and no it did not prevent the random freeze :frowning:

As far as I know, if you were installing Windows 11 fresh on an AMD motherboard, the Framework instructions for this exact process did say to use RUFUS to modify the Windows 11 image on your flash drive to avoid this very issue with the installation not proceeding due to not having the correct drive…

My laptop is unusable it doesn’t boot anymore after 2 months this should not be the case with a new laptop that costs 1600 euro’s

This sounds like a separate issue from the blue screens. Have you reached out to support?

it happened after many lockups and bluescreens like descriped here: https://www.reddit.com/r/framework/comments/196pc4m/dead_after_6_weeks_framework_amd_13_7840/ Now I will also get a replacement motherboard bios is RIP

Progress I hope. This bios release should have the touchpad freeze fix. [image] AMD processor vulnerabilities Community Support I reached out to Framework support February 15 to ask about their patching plans for the processor vulnerabilities by AMD on February 13. Even w…

Suffered another BSOD the day. Staggered to a halt. Was browsing, system momentarily locked up, came back to life, moved the cursor then froze fully. Hopefully a fix is identified and sent out soon, or a workaround is identified that doesn’t include having to use an external mouse.

I also experienced the freeze on Win11 when scrolling on the website using touchpad. I don’t know whether this will happen on Linux or not. Before the fix is available, I will try to use an external mouse and keep the use of touchpad limited.

Did you make sure to charge it? For me that was the issue. I just left it plugged and turned it on and it worked.

After it turned off without issues then it made problems worse. You should expect from a brand new laptop that you should turn it off without killing the bios in the proces. My Framework has some really sirrieus issues :frowning:I will send my old motherboard back to them and receive a new one hopef…

Random hard freezes fw13 amd7840u win11

Community Support

sgilderd February 17, 2024, 7:44am 267

Progress I hope. This bios release should have the touchpad freeze fix.

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Random hard freezes fw13 amd7840u win11

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