BSOD on resume from sleep

Community Support
,
1

I’m having issues with my Framework 13 AMD. I frequently put my laptop to sleep by pressing the power button, and then wake it later by pressing the power button and using the fingerprint functionality. Sometimes on resuming from sleep, it freezes for a few seconds and then has a Blue Screen of Death. This happens about once a day when I am using my laptop regularly, sometimes more. This has been going on for months. (My first record of this happening is January 27.)

Specs:
Framework Laptop 13 DIY Edition - AMD Ryzen 7 7840U
Crucial 64GB (2x32GB) DDR5 RAM 5600MHz CT2K32G56C46S5
WD_BLACK 4TB SN850X NVMe
Windows 11 Home

In mid March I reinstalled Windows 11 and the only drivers I installed were the Framework driver bundle (and Windows update). The issue has happened both before and after I reinstalled Windows.
I have run memtest overnight and that passed. I have had BSODs on BIOS 3.05, 3.07, and 3.08 beta.

I have seen stop codes of CRITICAL_PROCESS_DIED, SYSTEM_SERVICE_EXCEPTION, and 0xc000021a (Fatal System Error). The blue screens never progress past 0% and no information is collected!

What should my next steps be here to debug this?
I think I have another SSD that I could test with but I’d have to pull that out of another computer.

2

Hi,

I have been having these too. In 3 months, i have had 2 blue screens and 3 black screens of death.

Frameworks is by far the worst laptop I have ever had. (Previously used Dell and Lenovo without any issues)

What seems to have settled things down for me was to do a MemTest which didn’t result in anything, but then I re-seated the RAM module and these issues seem to have gone away.

Certainly the fan running constantly has stopped after i re-seated the ram.

Hope this helps.

3

Hi there,

Owner from a Framework 13 Ryzen 5 7640U system.

Yeah ever since this BIOS update, I’ve had the same issue. I’ll often get these issues where Windows acts like I took the SSD out for a bit, then BSOD, reboot, and it’s okay again.

Hopefully Framework release a patch?

4

I attempted to test with my alternate SSD, however that SSD was bad and I was not able to test with it.

I did install the v2.04 beta driver bundle, and I still got a BSOD. (Framework Laptop 16 AMD Ryzen™ 7040 Series Driver Bundle v2.04 2025_04_02 Release BETA)

I have reached out to Framework support.

5

I have the same issue even before the BIOS update. I couldn’t figure out why so I reinstalled microwin and got the BIOS update on the same day. The issue is less frequent but albeit still present. Sometimes when I open the laptop from sleep, it would BSOD and stay in this BSOD loop for several boots until the window recovery wizard shows up.

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Edit: my windows install is broken, constant bsod, can’t restore, can’t repair with another installation media, rerolling updates also didnt work.

6

Update: I reinstalled Windows, and things were back to normal, but as soon as I applied the latest Windows update, it broke the computer again.

7

This is the response I got from Framework Support:

Hello David,

Welcome to Framework Support. We apologize for the delayed response. Due to a high volume of inquiries, our response times are currently longer than usual.

Would you mind answering a few questions so we can get started and decide what to do next?

  • What events led up to the issue? Were any hardware modifications, changes, or software updates made to your device before the problem occurred?
  • Before the issue arose, were you using a docking station, hub, third-party charger, or an external GPU? If so, please provide the specifications of those components.
  • Could you please confirm if you can follow our instructions​ on installing the operating system?​
  • Were you able to install the latest BIOS version and driver bundle​ and get all Windows updates, including optional updates, after installing the operating system?

For troubleshooting purposes, please set the BIOS to its default settings. To enter the BIOS, tap the F2 key before the Framework logo appears on the screen. Once in the BIOS, press the F9 key to load Optimal Defaults. Finally, press the F10 key to exit and save the changes.

If this doesn’t help, please try the following:

If no success, please open up a command prompt and type the “powercfg /a” command

If the Standby S0 network status is connected, kindly enter the following commands in the command prompt.

  • POWERCFG -SETDCVALUEINDEX SCHEME_CURRENT SUB_NONE CONNECTIVITYINSTANDBY 0
  • POWERCFG -SETACVALUEINDEX SCHEME_CURRENT SUB_NONE CONNECTIVITYINSTANDBY 0

Monitor if the issue persists or not

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Let us know how it goes.
Thank you.

Regards,
Framework Support

8

And my response:

Framework Support,

  • What events led up to the issue? Were any hardware modifications, changes, or software updates made to your device before the problem occurred?

I have not made any hardware changes to my system. I have been running the same Memory, SSD, and WiFi card since I first set up the computer.

I regularly install Windows Updates, however I’m not aware of what specific updates were installed around the time this started.

  • Before the issue arose, were you using a docking station, hub, third-party charger, or an external GPU? If so, please provide the specifications of those components.

No, I’m not using any dock, hub, or external GPU. I regularly use the Anker USB C Nano II 65W Charger. However I have reproduced this issue without any charger or peripherals attached.

Using the WD Dashboard I have seen that the firmware version for my SSD is 624361WD, and that no updates are available.

  • Could you please confirm if you can follow our instructions on installing the operating system?

Ok yes, last night I followed the instructions and did a clean install of Windows 11.

I currently have BIOS version 3.08 installed, and I can not downgrade to 3.07. However back when I did have BIOS 3.07 installed the issue did happen on that version.

After I did the clean install of Windows last night, I installed the driver bundle you link and installed all Windows updates, including optional updates.

I ran the POWERCFG commands and verified that “powercfg /a” reports “Standby (S0 Low Power Idle) Network Disconnected”.

The only other thing I did was set up the fingerprint sensor, I did not install any other programs or drivers.

After I did all this, with nothing attached to the computer and with no programs running, I proceeded to repeatedly lock and unlock the computer with the fingerprint sensor. After about 30 unlocks, while unlocking the computer, the system froze for a few seconds at the “Hello” lock screen, it then showed the desktop for a few seconds. After that the Blue Screen of Death appeared. (See attached for image.)

I waited 30 minutes however the blue screen did not change and the percentage did not increase beyond 0%.

I just want to mention that I received my computer on January 29, 2024. I’m not sure exactly when this issue started but the first evidence I have of this issue is from January 27, 2025. So in theory this should be covered under the 1 year warranty.

-David “Ren”

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9

Got the following from Framework Support:

Hi David,

Thank you for the update.

Could you please check/verify/confirm/do the following:

  • For documentation purposes, please send us a screenshot capturing the Windows installation date.
  1. Press Windows + X keys, select Command Prompt(Admin)
  2. Type systeminfo and hit Enter.
  3. Scroll a bit above in the list it shows Original Windows install Date.
  • As you mentioned in your Community post, you attempted to use another SSD; however, it appears that the drive was faulty and you weren’t able to test it successfully. Have you also tried using another RAM?
  • At this point, could you please try running MemTest86 to check whether both RAM modules are functioning properly? Once you’ve completed the test, kindly share the results with us.
  • Check the SSD for errors using CHKDSK.
  • Check for corrupted system files in Windows using sfc /scannow.
  • Could you please send us the Event Viewer logs for further investigation? Below are the steps on collecting the logs.
  1. Press the Windows key + R on your keyboard to open the run window
  2. In the run dialog box, type in eventvwr and click OK
  3. In the Event Viewer window, expand the Windows Logs menu
  4. Under the Windows Logs menu, right-click on System and choose Save All Events As
  5. Save the file as eventviewer.evtx

Looking forward to your response.
Regards,
Framework Support

I reproduced the BSOD with each ram stick individually and ran memtest on both sticks of ram and each stick of ram individually. I replied back with all of their requested information.

Looking at the logs I remember that when installing the framework driver bundle the screen went black and the system remained on, but the display did not come back and I had to forcibly reboot it. After that it worked normally. (other than the BSODs)

10

Did the exact same thing when it came to SSD replacements. BSODs continued to occur.

11

From Framework Support:

Hi David,

Thank you for the thoughtful update.

Please try performing a mainboard reset and let us know if it changes the behavior. Once completed, we can proceed with escalating the case if needed.

Here are the steps:

  1. Disconnect all Expansion Cards, charger, RAM, SSD, Input Cover, and Main Battery.
  2. Press and hold the power button for 20 seconds.
  3. Leave everything disconnected for 15 minutes to allow the mainboard to fully power-drain.
  4. After 15 minutes, reconnect the Main Battery, SSD, and charger.
  5. Install a single stick of RAM in Channel 0 only (leave Channel 1 empty).
  6. Slowly press the chassis open switch 10 times — press and hold for 2 seconds each time, then release. Wait for the red LED blink on the mainboard before the next press.
  7. Press the SW1 button on the mainboard to boot the system. You may use a screwdriver to press it.
  8. This process will also reset the BIOS settings to default.
    ​

Please refer to the photo below for guidance on the switches.

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​

Thank you for your patience, and we look forward to hearing back from you.

Regards,
Framework Support

I did the reset, reproduced the BSOD, and replied.