After further research and discussion with Support, I have learned that Framework’s warranties are attached to products rather than to the customer who purchased them. In effect, this means that the warranties are transferable when said products are sold second-hand, as confirmed here and here. Support has clarified that there is no formal “transfer” process; rather, products’ serial numbers are used to determine whether they are within their original warranty period, even after being passed between customers:
Framework certainly aims to offer warranty support for second hand sales as this is in line with our company mission. We do not currently transfer the order to a new account but our policy in support is if a customer reaches out having purchased a Framework Laptop from another user, is to verify warranty status with the serial number and we endeavor to offer RMA support where necessary in all supported countries.
This finding alleviates my remaining concerns with reselling the Graphics Module to another FL16 user. I will thus be putting the item up for sale once the 30-day return period on my order expires; now that Batch 2 shipments have begun, I anticipate this to be sometime in the second half of March. Barring any unexpected circumstances arising, I will create a dedicated thread for this matter around then.
Before this, however, I’d like to make an initial offer to @Micah_Lindstrom and @Vic_Lopez, since earlier in this topic you both expressed interest in potentially purchasing the Graphics Module from me. By any chance, do either of you reside in Canada? It would be much easier for me to sell domestically, so I am prioritizing that approach first.
Finally, I wanted to make a proposal for adding an item to Framework’s official documentation. Instead of distracting Support with this relatively trivial matter (since I imagine they are heavily loaded with questions and requests now that shipping of the FL16 has begun), I thought it would be better to post it on the Community Forums instead. @Destroya, please consider forwarding this internally if you believe there would be any value in doing so. What follows is merely a suggestion, however, so feel free to ignore it if it does not seem worthwhile to pursue.
During my aforementioned conversation with Support, I wrote:
I wasn’t able to locate the warranty transfer details you’ve given me on any of Framework’s official policy pages. Please consider including this information somewhere on your website (perhaps in a new knowledge base article) so future customers can find it more easily.
Quoting the relevant portion of Support’s response:
As for formal documentation around transfer of warranty, we do not officially support resale of new product for commercial use, however, we do allow the existing warranty to carry over for secondhand sales of used product for consumer use, as is your use case. There is no official “transfer” process as we utilize the serial number of the product for warranty period tracking. If and when there is an official process to transfer warranties which requires engagement from the original owner, we will absolutely update official documentation to include it.
In retrospect, I realize that my proposition was worded poorly. I didn’t intend to ask for the warranty transfer process to be documented (since of course no such process currently exists). Instead, what I had in mind was more akin to clarifying Framework’s position on secondhand sales and the fact that such transactions do not invalidate existing product warranties.
To better illustrate the idea, I’ve written it out in the format of a knowledge base article. The verbiage is paraphrased from responses I’ve received from Support as well as posts by Framework employees on the Community Forums:
Can I sell my used Framework products or buy parts from other users?
Framework encourages second-hand sales and parts trading amongst the Community as this is in line with our company mission. However, the resale of products for commercial use is not supported.
For products within their original warranty period, we allow the existing warranty to carry over to the new user. Items are not transferred between accounts, but if a customer reaches out to Support having purchased a Framework product from another user, we will verify its warranty status with the serial number.
We endeavor to offer RMA support where necessary in all supported countries. If a product is sold to a customer outside of our supported regions, we will typically aim to help provide RMA support, though we cannot offer forward or reverse logistics in those countries. The customer will be required to send hardware to our repair centers at their own cost in these scenarios.