@Tommy_Messbauer that’s cool! Are you still covered by warranty?
I was using a non-brand PD usb-c docking station for a couple of weeks before the issues started, along with usb-c portable display, could also be related.
@Tommy_Messbauer that’s cool! Are you still covered by warranty?
I was using a non-brand PD usb-c docking station for a couple of weeks before the issues started, along with usb-c portable display, could also be related.
I just got the exact same issue while using HDMI to VGA on the framework HDMI dongle to watch a movie.
I got " Power Good VCCIN_AUX" on red blinkling wich is a bad sign
My framework 13th gen is also dead i think, only white led (or orange when charging)
There is definitively an issue with devices, electrostatic ?
it’s kinda annoying if framework can fried in split second with some devices connected
Yeah. I’m still under warranty. New motherboard is being delivered today.
I still love my framework laptops. This experience actually made me love them more for work situations. Here’s why - other manufacturers offer premium support options which still require extra work on my part to ship the machine or schedule service. They aren’t cheap either (like Apple care)
If I want the same experience, I can just purchase an extra motherboard and keep it around OR order one quickly.
This forum has been helpful too. The support team was great, only a little slow in replies which will get better as framework continues to grow.
It turned out I’m out of warranty. Managed to repair my board by desoldering audio codec IC, it has burned out and was short-circuiting power. I also had to replace the touchpad, it also stopped working (keyboard and power button were fine though).
Now I’m thinking that my docking station somehow intermittently fed +20V a few times in the voltage negotiation process when FW wasn’t ready and had it connected to 5V rails, eventually causing burnout of less resilent chips on 5V power plane.
Could this be related to the burnt out power switching mosfet issue some people are reporting?
@Tommy_Messbauer how many rounds of back-and-forth support emails did it take before they agreed to send a new motherboard? I’m having similar problems and it took ~2 days to get a generic response. I’m getting nervous about how long I might be out-of-action for.
@Adrian_Joachim very unlikely, I’ve rechecked all the mosfets, they don’t have any visual signs of thermal damage (for folks here [IN TICKET] Piece of mainboard partially melted it looks evaporated ).
@Nate2 It took me about 4 roundtrips for us to determine that they can’t fix the MB and it’s out of warranty.
The exact same thing just happened to me. I connected the charger through a dock and the laptop turned off. It doesn’t turn on anymore. And now the red LEDs I have are the same as yours:
3V5V supply not good
Fan error
CPU SO error.
I’m afraid I’m not under warranty and I think the board is melted. Because the USB ports on the side where I plugged it in are no longer receiving charge either. They don’t light up if I connect something and their LEDs don’t work either.