On my DIY edition, my USB-C port seems to be “not deep enough”. The USB-C bit on my Framework charging cable sticks out by a good amount, to a point that seems abnormal compared to other laptops, whose ports generally allow for the cable to fit flush with the chassis.
I also believe I’ve noticed this on the USB 3.0 expansion card. At any rate, wiggling either a USB or the charging cable in its respective port causes a surprising amount of wiggle, and I was wondering if anyone else has been experiencing this, and takes some issue with it.
I think the receptacle is just a shallower port design. Looking at the documentation they posted for the reel component they use, it has an image of a cable connected showing there should be some distance between port and cable jacket.
@amoun My thoughts were the same as yours at first, not really worth talking to support about this. And yes, I agree that this is definitely the cause for poor rigidity. I also agree with you in the fact that they most likely made the port design shallower in order to accommodate the card.