I am curious what tracking says for others?
Mine shipped on 18th, and haven’t had an update from DPD app or hub-ez.com since 19th where it was ‘processed for transit’ in Tapei. Best I can tell the framework hasnt left Tapei.
I ordered RAM the same day shipped from Corsair in Tapei via DHL; that came yesterday with 19 shipping updates in the tracker showing it reach Hong Kong > East Midlands Customs > Bristol > Delivered.
Curiously I did get a push notification from Aftership that it was in Oldbury undergoing customs clearance, but this is dated on the 18th when i ordered it? (as in its shown up in timeline today but backdated to 18th), possibly a glitch in DPD tracking.
@dbar Gotta be honest with you mate, international shipping tracking is terrible. I’d send you a picture of my hub-ez but I can’t upload the picture from my phone Basically it said bagged, transported and then shipped on the flight. Once its domestic that’s handled by DPD. Even DPDs tracking is terrible in this case, again I think that’s because its technically an international parcel. I suspect your order is being held right now and DPD is throwing a fuss about missing information again. Call them by phone to confirm, but its very likely. If they say you have missing information for your package, contact support. Should be 9am in LA soon. Godspeed.
Good news, my shipping has now cleared the depot in Oldham and is now on its way to a local depot. Unfortunately this means it will be delivered on Monday instead, but oh well, at least its not on its way back to Taiwan
@Jacob_Eva You must be well connected to acquire the telephone number for DPD UK
I spoke to a robot, then eventually a human on DPD Whatsapp who confirm the shipment hasnt yet reached the UK
My Address lines 1 and 2 were concatenated (despite being correct in Framework profile) so I had them correct this in case it causes issue with automated systems.
Yes my delivery address was a little weird too, had my town’s name twice on two different address lines, but one had eng (England I guess) on the end. Nonetheless they seem to be delivering it OK. Framework ought to be careful with this stuff, last thing we need is for parcels to be returned back to Taiwan because of their screw ups.
No mate I found it online, above the WhatsApp contact number
Glad to hear yours is moving. I skipped the phone number and talked to an advisor on DPD’s whatsapp, who opened a ticket with their imports team who told me that my laptop was going back to taiwan. I replied in a pretty terse way, and the next morning I got a text from DPD saying it was going to be delivered on monday…
Well mine arrived at long last. For me in the UK tracking was showing “Processed for export” for a week then suddenly arrived mainland. There was no info on connecting flights or delivery hubs etc.
A bit “first world problems” but in this instance it isnt the wait thats the issue, its the lack of updates from the courier causing anxiety that something might be wrong.
Basically it said bagged, transported and then shipped on the flight. Once its domestic that’s handled by DPD. Even DPDs tracking is terrible in this case, again I think that’s because its technically an international parcel. I suspect your order is being held right now and DPD is throwing a fuss about missing information again. Call them by phone to confirm, but its very likely. If they say you have missing information for your package, contact support. Should be 9am in LA soon. Godspeed.
