So frustrating for me. There is no further movement on my shipment for a few days now. Not sure if purchase options had an influence on the shipping but for what its worth, I went overboard and maxed out on all the options except the expansion cards. Basically a 3k quid order.
hub-ez status shows:
2022-02-22 21:09:43 = Taipei, Processed for Export
and DPD status shows:
22 Feb 2022 20:18 = Lenton Taipei = Your parcel is in transit
I believe there are now a number of UK orders sat at LHR since yesterday, however DPD don’t seem to be aware of this fact having just called them. Given that (to my knowledge) Lenton Group who dealt with the international part is a subsidiary of DPD that is quite amusing!
I have now given up caring and will just wait for the knock on the door as tracking on international deliveries seems to be as useful as an ashtray on a motorbike!
Reading all these posts… I think some need to learn the value of patience!
I’m excited for my laptop. It’s the first brand new laptop I’ve bought in 10 years.
Tracking says it is on way. Good enough for me.
NB if your laptop is out on a customs hold / check, don’t raise support tickets. Nobody can do anything to make customs work faster. They will release it when they release it and not a moment sooner. Support can’t do anything for you.
After being on ‘Processed for Export’ in Taipei since 23 Feb, I now have ‘Custom release’ in UK at 10am today, 25th. That’s in http://tracking.linexsolutions.com/
NB if your laptop is out on a customs hold / check, don’t raise support tickets. Nobody can do anything to make customs work faster. They will release it when they release it and not a moment sooner. Support can’t do anything for you.
Wrong. The invoice was faulty. So support could and had to do something.
@James_Ormerod
My location changed to UK with an Unbagged Shipment Received description yesterday morning but the lastest update in linex tracking shows it is apparently back in Taipei, waiting to be processed for export again
Mine has also arrived in the UK (maybe!) I’ve been watching the DPD tracking site/hub-ez, but DPD still says it is in transit and nothing else and hub-ez still says “cleared for export”, but the Linex tracker says that it’s now arrived in the UK and has been released from customs.
(UK, DIY, No RAM, SSD or PSU; 1 USB-C, 2 USB-A, Micro SD, HDMI)
Yeah none of the tracking options availble line up for me at all, but to be honest even if some error has occurred and it’s not even in the UK yet, I’m happy to wait a little longer as long as it arrives safely.
