Received my batch 4 Framework Laptop last night (10/7), got Windows set up ok.
Almost immediately, laptop was mostly not working. A display issue makes it effectively unusable (at least as a laptop, without plugging in to external monitor). Basically, any movement (e.g., picking up laptop) or movement of the hinge (to adjust angle of display) cuts the display to black (50-90% of the time), and more movement only intermittent gets the display back (maybe 20% of time, after a lot of “fiddling”). At least sometimes, it appears that display is not truly off but only the backlight is off (those times there is a very faint image, only visible if I use a strong flashlight <1" from glass to make out what is there).
Again, I’ve had the unit in my possession only ~15 hours at this point–not even a full day. I opened it up a couple of times (last night and this morning) to see what I could, and it looks like the maybe the display cable is somewhat frayed? Maybe factory assembly of laptop (note this was not the DIY edition) was defective and the display cable was mis-routed so it got “pinched” by the left hinge?
At any rate, now the keyboard isn’t working either (though the trackpad is), and laptop is effectively useless in current form. I’ve got two tickets in with support (earlier one for display, now another for the keyboard) but thought I’d post here to see if anyone had any suggestions/thoughts while I wait.
