I think my display seems to be broken, does someone have an idea what might have happened?
The display worked without any issues in the past and yesterday. The laptop did not fall down or anything I remember.
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Hi. I had similar issue. Mine was without any visual damage at all, I suspected cable/connector to the panel. Mine was replaced.
Contact support for replacement.
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Hello Caspar,
this looks like a hardware damage (in the panal) to me. Like something pinched into the panel at the bottom edge.
You could try reseating the cable but I think it would not help.
But like @ArturasB said, please reach out to Support beforehand.
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There’s obviously a crack in the panel near the bottom edge:
These types of damage happen most often by pinching something between the screen and the body of the laptop when closing the lid. Often a thumbdrive or pen or a thick stack of papers, maybe even with a thumbtack.
You can message support, but they’ll likely say that this is customer induced damage. Unless it came that way?
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Okay I had a paper with a thumbtack in my hand yesterday, I must have put it in my laptop I guess.
However the damage was only visible this morning and not yesterday, long after I removed the paper from my laptop. Only after the laptop was rebooted the damage was visible. Any idea why?
Hard to say. Maybe someone else damaged this laptop while you were not using it, like maybe a child or guest in your household. I think you would’ve noticed the damage right away otherwise.
Well, let’s just say that I’ve also broken my screen. I’ve broken it twice in the span of owning it for less than a year (I received my laptop during Christmas). About less than a month ago, I received my new screen, and I broke it again because I dropped my backpack, and some books might have heavily smashed the screen. I do not think my school laptop is as fragile (I’m in HS), since similar things have happened, so presumably it’s the quality of the lid, but I can’t be completely sure. So, I’m now using it at home on my bigger TV, and won’t get a new screen until I’ve truly learned my lessons.
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I bought an AMD laptop which is the 7040. Pretty sure it would also have a pretty rigid lid. Besides just the lid with a little pressure, I also dropped my bag quite a few times, so maybe it didn’t survive the drops.
In the future, once I do receive a new screen, I will just put it in another standalone bag instead of putting it in my backpack, to avoid anything like this.
The screens of the Framework laptop are somewhat fragile, lots of people complaining here and on Reddit about broken screens. Some of them are replaced by the support team for free. I wonder what is the % of screen RMA they have to do, and whether it is caused by the display itself, or rather how it is assembled into the actual laptop.
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that is a neat idea, I think I will try that once I receive a new screen.
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