I don’t have anything to add to this except for the fact that printers suck.
Epson printers claiming that service is necessary and that they can't operate before the printer is actually broken
I concur. Sometimes I have a gripe with engineers that don’t test the setup actually works before leaving a site
Some vendors hardware for sure is horrible, others can’t get drivers right, or their special sauce suite to “help you” changes the IP static address (I just had that happen with HP) in the computer to an http// cloud one. That one took a hot minute to figure out, and then fix in windows.
But built in calls for maint. and being obsolete is gaining ground. Sigh…