Welcome.
What BIOS version does your system say you are running at the moment?
Have you read this thread? Getting an error saying "Error 331: Full FW Update using same version is not allowed. Include -allowsv in command line to allow it." when updating to newest bios?
Have you tried doing a BIOS update to 3.18 ( Framework Laptop 13 - 12th Gen Intel Core BIOS 3.18 Release STABLE ) or 3.19 ( Framework Laptop 13 - 12th Gen Intel Core BIOS 3.19 Release STABLE )?
I’m assuming you’re running Linux.
Have you also logged a support ticket? https://knowledgebase.frame.work/contact/contact-us-rJfw7Ryglx
Note: I’m just another user and don’t work for Framework.