I’m hailing from Italy, where the Framework Laptop is not yet available, but since it is available in other EU countries, I have some things I’d like clarified so that I’m ready to make my decision when it does become available.
As background to understand my concerns, postal services in Italy are known to be somewhat dodgy, and Customs handling even more so, with packages sometimes stuck for months at Customs facilities or just plain “lost”, or in the best of cases, lots of questions being asked. So, usually, I only buy things that are shipping from inside the EU, where I’m not an importer, and thus where Customs are not a factor.
I think I understand that, even though Framework Laptops are shipped to the EU from Taiwan, it’s still considered an EU-internal sale somehow, as the VAT is charged as part of the purchase, and there is an EU warranty (as the warranty information says it’s 2 year rather than 1 for EU purchases, making me think it’s the legal EU warranty). Can I have this confirmed? Is there a scheme where despite it being shipped from Taiwan, I’m receiving it as a customer and not an importer, and I won’t have to deal with Customs?
Secondly, should I need warranty service, I will need to send any faulty part back. Would this mean sending them back to Taiwan, or do you have a warehouse or receiving center in the EU? The reasons for asking are largely the same: risk of loss of packages and potential issues with a Customs declaration.
I can’t deny that I’ll be a bit on the edge with buying something this valuable that ships from well outside the EU.