When it comes to the hinge, that’s like most, if not all, laptops. They’re all modular in this regard.
Can’t wait for perfection, I guess. We’ll just have to take what’s available now…while this get sorted out.
Will there be free replacement for early adopters who sucked it up and had to deal with the resonance behaving hinge…when that hinge is ready?
That is:
Weaker than 3.3kg = Functional issue = Covered under warranty, free replacement.
3.3kg hinge = No functional issue but Framework-considered unsatisfactory behaviour = ?
Any brownie points for early adopters?
Framework to continue growing, selling laptops while dealing with known issues.
I’m glad Framework is open about this, and acknowledging the issue.
This modularity and upgradability definitely has the benefit of allowing companies to sell the “we’ll fix our product while you buy / use them, and yours will be fixed in due time” (for a price?) concept. Future startups / electronics companies can take on this model while they grow.
I think this is just great! Good for you guys–keep it up!
I’m not going to purchase any of these upgrades myself–my top cover is perfectly fine, the hinges I have are just right, and the resonance does not bother me one bit–but I am absolutely pleased that these upgrades are continuing to come down for the folks that want them.
It is heartening to see you guys keeping your ears to the ground, taking the community feedback to heart and always probing for ways to tweak the design for the better.
yeah can you point to a laptop brand where they sell official replacement hinge with different force at regular price? if not, please don’t say “all laptops are modular like this”
ok, maybe I want to wait 1 hour, but Lenovo is kind of the king of repairability before Framework, I still don’t buy the “almost all laptops already have this”
In some cities, if time is tight, you can drop off your laptop to Lenovo (without making an appointment), have it serviced, and pick it up in under 2 hours. Depending on the unit’s warranty coverage. Though that was a pre-covid era. Not sure if their process has changed since then.
Your issue isn’t with “modularity”. The issue is with accessibility to parts. That’s not my point.
For pretty much any laptop, when within warranty, they can replace the hinge…just not typically have the DIY option. i.e. The modularity is there, but not for end-user to take advantage of (should they choose the DIY route). Try not to mix modularity up with other aspects that Framework offers.
This is paramount, because it acknowledges a truth that companies like Apple would never dare acknowledge. In fact their marketing is finely tuned to not do that very thing. This acknowledges that nothing can be made that is 100% perfect. Since this is the reality of the physical world we inhabit, Framework’s approach while novel and unique should be nothing but logical and rational.
A laptop is an extremely complex product that most consumers are deftly unaware of. That is another reason why the openness from Framework is such a rare thing today. It shouldn’t be. These are just some of the reasons I’m a Framework customer and encourage all I meet to be one as well. Not because the laptop is perfect, but because Framework as a company is so unique and is supporting the consumer more than any other laptop manufacturer I’m aware of.
…in due time. There are some people I know who are capable of using and managing their laptops…but some, not so much. IMO, it’s not as polished as it could be just yet. Need to let Framework age and mature more before I can “encourage all I meet”.
(But then again, your social circle and mine could be very different in skills and expectations of a laptop, its support, reliability…etc)
So on the upper end of the gen 1 hinge kit, it could be up to 3.8kg. And the lower end of the gen 2 hinge kit, it could be down to 3.5kg.
Meaning there’s a chance that the gen 2 hinge kit is weaker than gen 1? Hum…any data on the distribution probability of the +/- 0.5 kg of both kits?
I also noticed that the wording on the force is applied to the ‘kit’ not the individual left/right hinge. Does Framework know what the tolerance is per hinge, and whether there’s the matching process in place to form a kit?
e.g. One hinge is 1.6 kg, one hinge is 1.9, forming a 3.5kg pair → Would this be considered as a gen 1 kit, or a gen 2 kit?
I assume there’s also a per hinge tolerance such that a hinge pair of composed 2.8kg + 0.4kg (forming 3.2kg) would be considered out of spec because the force difference is too wide.
Currently all parts are mechanically compatible. I do not see a reason why it shouldn’t work for gen 11 since CPU generation has absolutely nothing to do with mechanics. Moreover, their hinge order page does not differentiate between laptop generations in any way, only rigidity.
Maybe they meant that newer generation laptops would be shipped with new hinges, but AFAIK nothing prevents you from installing sturdier hinge in your existing 11gen laptop.
The 3.3kg hinge continues to be the default hinge for both 11th Gen and 12th Gen systems. The 4.0kg Hinge Kit is a Marketplace item that is compatible with either.
I think this is far too large a tolerance, 1kg of variation on a 3.3kg target? As @A_Fan pointed out this means buying the 4kg hinges could result in lower force required than original hinges! Lets talk when the tolerance is closer to 0.25kg +/-
I like the idea of user-adjustable hinge forces as well. Solves the preferences and too wide of acceptable ranges problem, AND it solves the problem of hinge wear over time.
I have no idea how to engineer such a thing, but I am sure that someone does.
And what seems to be happening (at least from the following two patents), is that laptop manufacturers do design their own hinges. Good (or bad) ones aren’t exactly ‘off-the-shelf’.
Good to see framework working on improving the hinge.
Hinge is a crucial moving part, if you look at profesional laptop like Thinkpad and others they have been testing and advertising the solidity of the hinge/ opening closing the screen thousands times. Any moving part in a laptop brakes first : trackpad, keyboard, hinges.
Now on this forum who really cares about “one hand opening” ?
In which situation you cannot use your two handes to open your computer ?
Personally I would love a computer with a working lid at 4kg(or whatever) than a non working lid a 3kg…because this will wear out and in 2 years a weak lid will be broken…
Are you shipping the next batches with 4Kg hinges ?
Bottom line, when you close the door of a BMW you feel it is sturdy, I want this kind of feeling on my upcoming framework laptop. Not interested in a “one finger” closing my car door
Thks Amoun, for your kind explanations.
If there is a user need in the framework community for this, I guess it s nice to have. I don t want to be polemic at all.
On my side of the screen I don t see it. Obviousely for people one handed that make perfect sens. Now I don t see the people pictured in your article around me … It looks very silicon valley ish Maybe the solution is méditation for those persons, taking a breath Anyhow if it s in there, I ll be happy to use it one handed.
Maybe the solution is méditation for those persons, taking a breath