Hey there
First time writing here since I am experiencing some issues with my brand new Framework Desktop Batch 17.
After receiving it I mounted it and installed Fedora 43 KDE Plasma, flawlessy. I used the computer for about a week, putting some AI workloads and VMs, just to test how good my new “toy” was. During that time, I got a pop up from Fedora saying that some updates were available. I do not recall all the ones that were available, but Framework Firmware was one of those for sure. I decided to install them as Fedora is supposed to be officialy supported. After some hours of having done that (or maybe even a day) I powered off my computer through the “Power off” button in Fedora’s UI. No “Updates are pending” or “Process is not terminated” or anything like that was shown, so I assume everything finished successfully.
The next day, when powering on the computer, nothing at all came up. The computer LEDs turn on, the fan spins, but no HDMI/DisplayPort/USB-C output on the monitor is present, as well as no power at all on the USB-A ports (Mouse Light does not turn on; on USB-C with a hub it turns on). Note that i left it connected and so on for a while, with nothing at all being displayed (not even “framework” logo). Also note that Caps Lock does not light any light on my Keyboard. I tried everything I could think of:
- Motherboard reset by clicking “cmos reset” with everything disconnected and draining residual current
- Disconnecting for some minutes the RTC battery with nothing connected (everything including Power Supply cables disconnected from motherboard")
- Tried all output ports (HDMI, DisplayPort, USB-C)
- Tried to boot with no disk to see if at least I can see something (no success)
- Inspected mother board, no visual defects I could see
- Left it connected for an entire day, no changes
I don’t know if you might see something I’m missing. I also don’t really understand why this is happening. Since I installed a firmware update, I think I am not entirely off track to think that it might have bricked, but I can not find out why.
I already opened a ticket with support, with nothing clear yet, just sending some photos and the famous “LED video” I’ve seen on other posts, which can be seen here: https://drive.google.com/file/d/1Uw_xi3QtsBAiyncGjtqAXEg_xK7kcvVU/view?usp=drive_link. I did not manage to understand what it means, and Framework Support did not provide further clarification on the meaning of it, I would appreciate if someone in the community could provide me with that (I do not understand exactly what it says when using the Framework documentation on blink codes to decode it)
I’ve also found that support might be confusing my Framework Desktop with a Framework Laptop, as they told me to “Connect the USB-C charger to the raw USB-C input, not the expansion card” which feels odd since this is a Desktop and has no charger, but maybe I am missing out something.
At this point I feel I tried everything I could, and since I am already seeing that the Support request is going to be longer than expected, I wanted to get the support of the community and also leave some traces in case someone finds this behavior too.
Best
Alex
